Supervisory Transportation Security Officer
U.S. Department of Homeland Security, Office of Intelligence and Analysis, Private Sector Engagement
Oct 2002 - Dec 2012 (10 years 3 months)
• Implement federalization of airport security screening at Category X international airports after 9/11
• Provide nation-wide officer certifications as certified TSA-Approved Instructor
• Provide nation-wide training of employees at every level as a certified Integrated Conflict Management System and Train-the-Trainer Facilitator
• Supervise a team of up to 30 Transportation Security Officers daily, including scheduling duty assignments and resource allocation, timekeeping, performance evaluations, disciplinary action, corrective action, and special recognition
• Liaise between employees and Human Resources regarding on-the-job injuries and FMLA cases
• Highest team retention rate at Austin Bergstrom Int