London Brown WFA Analyst

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Supervisor

Avid / UC Path Center

Apr 2019 - Current (7 years 2 months)

• Key activities include supporting the development of training materials, documentation of processes and procedures, systems testing, and others. • Provide operational support and address escalated customer service inquiries. • Responsible for the employee life-cycle transaction processing, employee data security and accuracy and the employee file and HR records maintenance. • Process all transaction types and perform other duties as needed. • Utilized internet research skills to gather relevant information and data to support the development of training materials and process documentation, ensuring comprehensive and accurate resources. • Applied sales principles and techniques in understanding and addressing employee benefits inquiries, f

Eligibility Services Clerk

County of Riverside Department of Public Social Services

Jul 2018 - Apr 2019 (10 months)

Temporary Position / (Contract) • Assisted customers with account questions. • Made updates and changes on customer's account regarding eligibility. • Reviewed customer cases for submittal and approval. • Assisted customers with welfare assistance and food program assistance. • Generated and issued EBT cards to customers • Assisted customer's with application completion • Assisted customer's with appointments and rescheduling of appointments. • Generated & mailed out notices to customers. • Ran various reports to ensure customer eligibility.

County of San Bernardino Registrar

Kelly Services

May 2018 - Jul 2018 (3 months)

Office Assistant II Temporary Position / (contract) • Updated & edited mass Voter Record Information database. • Morgan's Law inspector for Voter Records • Filing, sorting, Answering phones • New Hire Onboarding & Exit Interview • Creating of reports, charts, emails, and bulletins via website and paper.

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Administrative Assistant III

Apple One / The Regents of the University of California

Jun 2017 - May 2018 (1 year)

Temporary assignment / (contract) • Enrolling students utilizing Banner. • Creating Excel Reports. • Filing, sorting, Answering phones • Assisting student with enrollment issues and updates through system management. • Creating E-mails, revising and administering through school mass email.

Administrative Assistant II

Kelly Services

Sep 2016 - Apr 2017 (8 months)

Temporary Position / (contract) • Updated & edited mass Voter Record Information data base. • Morgan's Law inspector for Voter Records • Filing, sorting, Answering phones • New Hire Onboarding & Exit Interview • Creating of reports, charts, emails, and bulletins via website and paper.

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Administrative Assistant II

Apple One / City of Riverside Parking Services

Nov 2015 - Sep 2016 (11 months)

Temporary Position / (contract) • Payment Systems, updates, notes, etc. • Created, scanned, update reports. • Public Works Engineering Archiving • Inspection Requests set up. • Filing, answering phones, appointments. • City of Riverside -Waived, Charged, Extended citations

Amazon Human Resources Asst

Kelly Services

Feb 2015 - Nov 2015 (10 months)

Temporary Position / (contract) • Assisted, Directed hiring [200+ new Amazon employees] Conducted, set up New Hire Orientation • Data Entry, Filing. • Onboarding for new hires and new hire orientation for 200+ new candidates. • Screening and verification checks for potential new hires. • Exit interviews. • General reports created for executive and management team.

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Kohl's Administrative Assistant II

Jan 2010 - Apr 2012 (2 years 4 months)

● IT support for employee timekeeping interface tool ● Maintained schedules, time sheets, report for Corporate Executive and employee staff ● Maintained travel, flight arrangements ● Reconciled expense accounts

London Brown

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