M
Mishthi Bhatiya
About
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Mississauga, Ontario, Canada
Résumé
Jobs
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- NCustomer Experience AssociateNorthern Reflections Ltd.Apr 2025 - Feb 2026 (11 months)• Provided timely and professional responses to customer inquiries via email and help desk systems • Managed order processing, returns, refunds, and account updates with high accuracy • Handled customer complaints and escalations, ensuring quick and satisfactory resolutions • Collaborated with retail stores and logistics teams to track shipments and resolve issues • Maintained detailed customer interaction records in CRM systems • Enhanced brand reputation by responding to online reviews and feedback
- CB2B Customer SupportCellnTell Distribution Inc.Dec 2024 - Mar 2025 (4 months)• Supported business clients by resolving inquiries and providing product information • Maintained strong client relationships to drive repeat business • Updated CRM data and managed product-related information • Assisted customers with pricing, availability, and order-related concerns
Call Centre RepresentativeTELUSNov 2023 - Nov 2024 (1 year 1 month)• Handled high-volume inbound calls, emails, and chat support efficiently • Resolved billing, account, and technical issues to ensure customer satisfaction • Processed payments, account updates, and service requests accurately • Documented all customer interactions for tracking and compliance • Met performance metrics including response time and customer satisfaction scores- Sales AssociateKognitive Sales SolutionsFeb 2023 - Aug 2023 (7 months)• Assisted customers with product selection and purchases • Built strong customer relationships through effective communication • Maintained accurate transaction records and supported sales goals
Education
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- Post-Graduate DiplomaAlgonquin CollegeJan 2024Project Management
- Post-Graduate DiplomaGeorgian CollegeJan 2023Big Data Analytics