M
Mishthi Bhatiya
About
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Mississauga, Ontario, Canada
Résumé
Jobs
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- NCustomer Experience AssociateNorthern Reflections Ltd.Apr 2025 - Feb 2026 (11 months)• Provided timely and professional responses to customer inquiries via email and help desk systems
• Managed order processing, returns, refunds, and account updates with high accuracy
• Handled customer complaints and escalations, ensuring quick and satisfactory resolutions
• Collaborated with retail stores and logistics teams to track shipments and resolve issues
• Maintained detailed customer interaction records in CRM systems
• Enhanced brand reputation by responding to online reviews and feedback - CB2B Customer SupportCellnTell Distribution Inc.Dec 2024 - Mar 2025 (4 months)• Supported business clients by resolving inquiries and providing product information
• Maintained strong client relationships to drive repeat business
• Updated CRM data and managed product-related information
• Assisted customers with pricing, availability, and order-related concerns 
Call Centre RepresentativeTelusNov 2023 - Nov 2024 (1 year 1 month)• Handled high-volume inbound calls, emails, and chat support efficiently
• Resolved billing, account, and technical issues to ensure customer satisfaction
• Processed payments, account updates, and service requests accurately
• Documented all customer interactions for tracking and compliance
• Met performance metrics including response time and customer satisfaction scores- Sales AssociateKognitive Sales SolutionsFeb 2023 - Aug 2023 (7 months)• Assisted customers with product selection and purchases
• Built strong customer relationships through effective communication
• Maintained accurate transaction records and supported sales goals
Education
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- Post-Graduate DiplomaAlgonquin CollegeJan 2024Project Management
- Post-Graduate DiplomaGeorgian CollegeJan 2023Big Data Analytics