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Misael Espinosa Campos

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Mexico City, Mexico

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work
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Jobs verified_user 0% verified
  • Azumo
    Senior Conversation Designer
    Azumo
    Jan 2025 - Current (1 year 7 months)
    Defined and structured conversational products for support from discovery to MVP with user centred methods. Translated business goals into prompts, personas, tools, and scoped knowledge bases. Ran office hours; converted recurring questions into searchable guides and FAQs. Built light JS/Python val idators for field normal isation and payload shaping. Co-designed roles/permis sions with IT for secure connector setup. Tools: NLX, ChatGPT, Gemini, MCP (servers/cl ients), REST APIs, Python, HTML/CSS, Confluence, Jira, Linear, Figma.
  • Stripe
    Operations Support Specialist
    Stripe
    Jan 2024 - Jan 2025 (1 year 1 month)
    Standardised pre-fl ights (security, data scope, UX) to cut rework on flow releases. Documented troubleshooting trees and payload examples to speed API-backed workflows. Resolved cases for customers integrating Stripe payments: configuration, error handl ing, best practice flows. Tools: Custom GPT, Gemini, Jira, Confluence, internal CRM.
  • PayPal
    AI Content Designer
    PayPal
    Jan 2022 - Jan 2024 (2 years 1 month)
    Designed knowledge structures and content guardrai ls to raise first-answer accuracy and lower escalations. Wrote support and UX content for app and web with consistent tone and clarity. Tools: Figma, ChatGPT.
  • A
    Conversation Design Manager
    Artificial Nerds
    Jan 2018 - Jan 2022 (4 years 1 month)
    Bui lt production chatbots on a low-code platform; extended with JS for val idation, normal isation, and REST cal ls. Designed end-to-end flows: intents/entities, multi-turn context, slots, confirmations, error recovery, handoff. Integrated external services via REST: contracts, JSON I/O mapping, auth headers/tokens, retries, HTTP code handl ing. Trained NLP models with intent/entity tuning and confusion analysis. Led Customer Success: onboarding, QBRs, playbooks, enablement, adoption tracking (CSAT/ NPS), structured feedback to roadmap. Impact highlights Automated a banking support channel to 95% containment, shifting high-volume intents to guided conversational flows and curated knowledge, whi le protecting edge cases with safe human hand