Ramiro Muñoz Álvarez
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Bachelor’s degree Business Administration & Marketing
Risaralda, Colombia
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Résumé
Jobs
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- RCOMMERCIAL DIRECTOR & CUSTOMER SERVICERGC INGENIERIAMar 2017 - Nov 2023 (6 years 9 months)• Defined, developed and executed the company commercial strategies for the sale of construction corporation projects and home gas networks, obtaining benefits over 35% up sales, ensuring strategies and objectives of the company. • Achieved new business opportunities, strategic alliances in the Oil and Gas sector: with other networks nationwide (Llanogas, Efigas, Alcanos) boosting the coverture and our presence in the national territory. • I promoted tenders in the public sector: (TMA, Tender Management Application, with EMCA, Government. State Caldas and Quindio, Promoter of housing Quindío, among others). Attainments new business and success corporate relationships in public sector. • Supervised the manage and execution of my staff on adm
SALES MANAGERFalabella.comNov 2016 - Mar 2017 (5 months)• As manager of sales store, I leaded and boosted sales over 17% and web or virtual channel till 11%. • Ensured time of answer with my work team for each lead of intention of buy an answer time less 4 of seg. • Pioneer in knowledge and readout Power BI software and data analysis and good forecast in the data mining, avoiding leaks in sales strategies, marketing and customer service improve conversion rates these areas over 22% until 25%. • Developed Coaching program for the store staff achieving an excellent assertive communication, conflict resolution, work team motivation and belonging sense. • Implemented an excellent interpretation of indicators and metrics, (Total quality management), correcting the product rotation in the store, accor- COMMERCIAL MARKETING AND CUSTOMER SERVICE CONSULTANTCAFÉ KARMESÍJan 2012 - May 2016 (4 years 5 months)- Delegate to implement and lead the organization’s sales and marketing plans, carry out strategies for product offering, resource optimization, brand positioning, loyalty, creation of corporate image and portfolio of services. Delegate to implement and lead the organization’s sales and marketing plans, carry out strategies for product offering, resource optimization, brand positioning, loyalty, creation of corporate image and portfolio of services, measuring the work environment, providing the corresponding support and accompaniment due to the processes that were generated and inherent to the position. Development and presentation (continuous improvement plans), updating of the company’s website, (www.cafekarmesi.com), preservation and acq
- CORPORATE CONSULTANT AND GROUP LEADERCLAROJan 2007 - Aug 2011 (4 years 8 months)Accountable for answering the PQRS (complaints) that were sends with the CAC ( Rebeca the square, Pereira Customer Service Center), national consultant on customer retention or lolalty, natural and corporate channels in massive desactivation processe Responsible for answering the PQRS (complaints) that were sends with the CAC ( Rebeca the square, Pereira Customer Service Center), national consultant on customer retention or lolalty, natural and corporate channels in massive desactivation processes, customer service management and after-sales, group leader (Acting) (leading the group with consultants in charge and console management to ensure service times), business and personal management (customer visit). Respond for sales and Budget to
- Catt´s SupervisorBancolombiaJan 2006 - Oct 2006 (10 months)- Responsible for the staff in charge, (monitoring, feedback, ensuring the good working environment, schedule´s design, leading capturing credits, exceeding the placement of 120 cards per consultant, between 650 and 720 approved credits per month. Responsible for the staff in charge, (monitoring, feedback, ensuring the good working environment, schedule´s design, leading capturing credits, exceeding the placement of 120 cards per consultant, between 650 and 720 approved credits per month, Makro and Home Center Pereira stores, handling promissory notes, instructions letters and sending documentation to the main fiduciary, responsible for sales compliance, delivery of cards with the appropriate quotas approved for customer consumption, after-
Education
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- CGlobal certification in management of Oracle 12C Administration.Certified BrainBenchAug 2021 - Current (3 years 9 months)
- Certification of competencies offered by GOOGLE in ELECTRONIC COMMERCEGoogleJul 2020 - Current (4 years 10 months)
- SDiploma in Business IntelligenceSecretaria pública de mexicoJan 2020 - Sep 2020 (9 months)Ministry of public education Mexico and Carlos Slim Foundation TELCEL • DF Mexico Diploma in Business Intelligence, with an emphasis on process evaluation, project analysis, data mining and integration of BI solutions. (Ministry of public education Mexico and Carlos Slim Foundation).
- Communication, culture and brand seminarAndes UniversityMar 2014 - Jul 2014 (5 months)
- NNeuro-linguistic programming (NLP) seminarNLPUNov 2011 - Feb 2012 (4 months)Richard Bandler co-creator of the NLP and the NLP society, USA • Realized in Pereira city neuro-linguistic programming (NLP) seminar, the conscious mind, dictated by the NLP graduate Dagoberto Rodríguez Giraldo endorsed by Richard Bandler co-creator of the NLP and the NLP society, USA
- Business Plan DiplomaUniversidad Area AndinaFeb 2005 - Nov 2005 (10 months)Business Plan Diploma, with emphasis on business management, customer service management, strategic management, planning, market logistics and financial projection. (Andean University).
- UBachelor’s Degree Administration Marketing Publicity and SalesUniversidad Andina de Pereira, Facultad de Admón. Mercadeo Publicidad y Ventas, titulo obtenido ProfesionalJan 2000 - Nov 2005 (5 years 11 months)
Projects
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- Web development www.cafekarmesi.comCAFÉ KARMESÍJan 2012 - May 2016 (4 years 5 months)Delegate to implement and lead the organization’s sales and marketing plans, carry out strategies for product offering, resource optimization, brand positioning, loyalty, creation of corporate image and portfolio of services, measuring the work environment, providing the corresponding support and accompaniment due to the processes that were generated and inherent to the position. Development and presentation (continuous improvement plans), updating of the company’s website, (www.cafekarmesi.com), preservation and acquisition of new clients, analysis of current demand, development of market strategies, support and information to the PQRS (complaints) client and management.
Awards
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- RExpansion of the company at the departmental level in the southwest of the countryRGC EngireeringMar 2017 - Jun 2021 (4 years 4 months)Expansion of the company at the departmental level in the southwest of the country
- aachievement of tenders in the public sector, Secop 1 and Secop 2Mar 2017 - Jun 2021 (4 years 4 months)
- Recognition by minimizing response time of purchase leads on the websiteFalabella.comNov 2016 - Mar 2017 (5 months)
- Fourth place nationwide retention - loyalty contest led by the dept. Loyalty Ms. Adriana LuciaClaro ColombiaSep 2010 - Current (14 years 8 months)- Development and achievement of loyalty and loyalty objectives at the country level. Corporate channel. Get the companies that had requested the desactivation of the service to regain relationships with us, preserving them over time and making them durable.
- National mention by Claro S.A. Presidency, development of national lolalty plan and up-sale for the companyClaro ColombiaJan 2007 - Aug 2011 (4 years 8 months)- • Creation and promotion of the national retention plan and decrease of the churn of desactivations, massive loyalty • Creation and promotion of the national retention plan and decrease of the churn of desactivations, massive loyalty to the corporate channel and natural person, with generation Up Sale or increase in sales for the company, approved directly by the President Dr. Juan Carlos Archila and Director of Marketing Mr. Andrés Carlesimo Rey. (Plan approved and National mention by the same president of the company).