Mirna Lopez Recinos AI-Powered Growth & Operations | Project Manager

Project Management

Singular Agency

Dec 2025 - Mar 2026 (4 months)

communication. External Clients: AI virtual chat app (USA): defined scope and LLM/API integration roadmap; ran sprints to deliver MVP with product, design, and engineering. Real estate listings processing (USA): orchestrated ingestion/normalization automations; set SLAs and QA gates to improve data quality and throughput. Tax payment software (Central America): coordinated compliance requirements and payment workflows; aligned finance/legal stakeholders toward pilot milestones. Delivered program milestones on time with <5% budget variance across initiatives

Marketing Operations & Content Creator

Singular Innovation

May 2025 - Mar 2026 (11 months)

generation Produced 30+ SEO/AEO/GEO-optimized blog posts (grew organic visibility, topical authority) Shipped weekly social content (Instagram, X, Facebook, LinkedIn) — tailored copy, scheduled, tracked performance Ran end-to-end content pipeline: briefs → drafting → reviews → approvals → publishing Applied AI across research, drafting, optimization (sustained consistency, reduced manual effort 20-30%) Result: Increased content output consistency (6 blogs/week + 4 platform posts/week), lifted engagement 15-25%

AI Enablement & Operations Support

Singular Agency

Apr 2025 - Mar 2026 (1 year)

Deployed project-specific Claude and ChatGPT bots for context, follow-ups; used Read AI/Fireflies for actions Managed Airtable-based systems: roadmaps, KPIs, reporting cadences Created SOPs, cross-functional processes; reduced operational errors ~30%, accelerated onboarding

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Operations & Executive Support

MAQCA Holdings LLC

Apr 2025 - Mar 2026 (1 year)

Subcontracted by Singular Innovation as Executive Assistant + Marketing Leader Supported CEOs and directors across marketing, sales, and HR through AI-assisted workflow coordination, reducing execution time by 20–30%. Created social, newsletter, and executive communications with AI-enhanced writing and image tools, increasing engagement by 15–25%. Conducted financial and market analysis supported by AI-driven research to strengthen decision making and ROI visibility for internal and M&A-related projects. Maintained SOPs and cross-functional processes reducing errors by ~30% and accelerating onboarding for new team members. Managed Airtable-based calendars, pipelines, and reporting systems for real-time insights and faster strategic decision

Real Estate Assistant

Compass Broker

Apr 2024 - Jun 2025 (1 year 3 months)

Managed real estate operations: scheduling, property showings, contract preparation Created compelling MLS listings, social campaigns, marketing materials (enhanced property visibility) Conducted market research: property values, neighborhood trends, investment opportunities Coordinated with agents, maintained clear communication, ensured timely execution

Property Administrator

Shannon Property Management

Oct 2023 - Apr 2024 (7 months)

Established and maintained relationships with property ownersand vendors, managing160 property listings. Streamlined officeoperations by implementing efficient processes and procedures. Responded to inbound calls, providing accurateand timely information to owners and tenants.

VP Assisrant

Olsa Tools

Oct 2023 - Dec 2023 (3 months)

Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking record minutes Created and distributed weekly operational updates to keep employees informed of changes and progress

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Call Center Associate

The Home Depot, Results CX

Jul 2023 - Sep 2023 (3 months)

Handled 20–50 calls/shift, delivered personalized customer service Achieved 85% increase in customer satisfaction ratings Resolved inquiries/complaints professionally, ensured timely solutions

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Brand & Marketing Manager

EcoCombustion Service

Apr 2015 - May 2016 (1 year 2 months)

- Led branding and marketing execution for a fuel additive product designed to improve gasoline and hydrocarbon performance. - Developed brand identity and marketing materials to communicate product benefits, technical value, and market positioning. - Coordinated campaigns and content across digital channels to increase product awareness and visibility. - Managed client communication and supported lead generation through structured follow-up and relationship management. - Used CRM tools to track leads, manage client interactions, and maintain updated records. - Collaborated with leadership to align marketing strategies with business goals and market opportunities.

Project Manager

freelance

Jan 2012 - Dec 2022 (11 years)

As a Project Manager, I managed multiple projects from planning through delivery, ensuring timelines, budgets, and priorities stayed aligned. I worked closely with remote, cross-functional teams, organizing workflows, tracking progress, and maintaining clear communication across stakeholders. Using Agile practices, I adapted to changing requirements and focused on keeping execution consistent and efficient. In my freelance work, I supported three design agencies by improving workflows and coordinating creative projects end to end. While I was not responsible for graphic design, I worked closely with design teams, reviewing deliverables, tracking progress, and ensuring quality standards were met. I acted as the main point of contact between

Marketing Specialist

freelance

Jan 2012 - Dec 2022 (11 years)

- Managed a small marketing, printing, and merchandising business, working primarily with schools and local clients to deliver customized promotional materials and event products. - Developed marketing strategies, managed client relationships, and coordinated end-to-end project execution, from concept to delivery. - Handled sales processes, including client acquisition, quoting, follow-up, and order fulfillment, ensuring consistent communication and customer satisfaction. - Adapted business operations during COVID by launching an online store on Shopify, managing product listings, digital sales, and customer interactions. - Maintained client records, tracked orders, and managed communications using structured workflows to support repeat bus

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Project Manager & Graphic Designer

Austin Travel Corp

Jan 2003 - Jun 2005 (2 years 6 months)

As a Manager and Graphic Designer, I was responsible for promoting the brand across senior living communities in Austin, Texas, and coordinating tourism experiences in Mexico. I planned and organized detailed travel itineraries, supervised staff, and ensured smooth execution of daily operations. I managed client interactions and sales processes using CRM systems, maintaining accurate records, tracking opportunities, and ensuring consistent follow-up. This helped improve client experience, strengthen relationships, and support business growth. In addition, I developed visual materials aligned with the brand identity, creating designs that effectively connected with the target audience and supported marketing efforts.

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Hotels & Restaurants General Manager

El Vino Club SA de CV

Oct 2000 - Oct 2002 (2 years 1 month)

- Managed B2B client relationships with hotels, restaurants, and franchises, using an internal CRM system (Vino&Club Management) to track leads, maintain client records, and monitor sales pipelines. - Responsible for client acquisition, follow-up, and account development, ensuring consistent communication and alignment with client needs. Coordinated with internal teams to deliver orders and maintain service quality across all accounts. - Tracked opportunities, updated client data, and managed ongoing relationships to support business growth, contributing to the expansion of the client portfolio to 15 hotels, 20 restaurants, and 4 franchises.

Mirna Lopez Recinos

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