Miriam Aldana

Recruiter

Geeks on Site

Feb 2022 - Current (4 years 6 months)

• Sourced and screened potential candidates for open positions. • Reviewed resumes, conducted phone screens, and managed candidate pipelines. • Developed job descriptions and postings to attract qualified applicants. Maintained Applicant Tracking System records of all applicants. • Provided feedback to unsuccessful applicants on the status of their applications. • Collaborated with hiring managers to understand position requirements. • Referred suitable candidates to relevant departments for additional assessment. • Ensured compliance with applicable laws and regulations regarding recruitment activities.

T

Sales Development Representative

The Profitable Cleaner

Mar 2021 - Nov 2021 (9 months)

• Developed relationships with existing customers to increase sales opportunities. • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach. • Maintained an up-to-date database of prospects and clients. • Analyzed performance metrics to assess the effectiveness of sales initiatives. • Prepared weekly reports on sales activity for management review. • Attended educational workshops to stay abreast of new developments in the field. • Utilized recruitment methodologies and Linkedin Recruiter to source and build a high-quality pipeline of qualified leads, streamlining the outreach process for commercial cleaning service opportunities.

Supervisor

Geeks on Site

Jan 2013 - Dec 2018 (6 years)

• Directed and supervised team of 15 employees in daily operations. • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. • Resolved customer complaints promptly while ensuring customer satisfaction. • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines. • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. • Ensured compliance with workplace safety regulations by providing training sessions for all staff members. • Monitored employee productivity levels regularly to identify areas of improvement. • Collaborated with other departments to coordinate workflow processes between teams. • Monitored employee produ

I

Supervisor

Inspiro (Formerly SPi CRM)

Jan 2012 - Dec 2012 (1 year)

• Planned and managed resources to consistently meet production, quality and cost goals. • Interviewed applicants, recommended individuals for hiring and evaluated staff performance. • Responded to employee concerns or complaints by coordinating with the human resources team to solve issues. • Displayed strong telephone etiquette, effectively handling difficult calls. • Evaluated needs of departments and delegated tasks to optimize overall production. • Organized client meetings to provide project updates. • Managed the candidate pipeline to streamline the recruitment process and ensure a steady flow of qualified talent for hiring needs. • Utilized LinkedIn Recruiter to conduct efficient sourcing and coordinate both in-person and remote int

Customer Service Representative

Match.com

Feb 2010 - Nov 2011 (1 year 10 months)

• Developed strong relationships with customers by providing personalized assistance and support. • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. • Consulted with customers to resolve service and billing issues. • Set up and activated customer accounts.

Customer Service Representative

Sprint

Jan 2009 - Jan 2010 (1 year 1 month)

• Answered customer inquiries and provided accurate information regarding products and services. • Provided excellent customer service to resolve customer complaints promptly. • Gathered customer feedback through surveys and used the data to improve customer service. • Maintained detailed records of customer interactions, transactions, and comments for future reference.

About

Detail

Timeline

Résumé