Mirajul Haque

I have overall 12+ years of demonstrated international experience in System Administration, Network Administration, Firewall Administration, IT Support, Desktop Support, Helpdesk support for conducting systems, Network and application installation, configuration, maintaining, and troubleshooting a range of hardware and network devices including Desktops, Laptops, Printers, Scanners, IP phones, Access control devices, NVR (Network Video Recorders) systems, VPN, Firewalls, Switches, Routers, WiFi Access Points and other IT peripherals of small, medium, and large enterprises in various industries like IT, Call Centre, Engineering & Constructions, Oil & Gas companies etc. Impacting corporate profitability, productivity and competitive performance through skillful alignment of technical resources with enterprise mission is one of the many ways I have served an instrumental role in the success of my present and past employers. In my career in Desktop Support, I have ensured that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures. I have provided technical expertise and support to clients in risk-assessments and the implementation of appropriate data security policy, procedures, and products. Some of my key career highlights as a Desktop Support Specialist are: ● Conducted system front and backend administration, monitoring, management, preventative maintenance, and ensured maintenance of existing operational services. ● Provided exceptional customer service while responding to phone, e-mail and online requests for technical support for external and internal customers. ● Diagnosed and resolved product performance problems. Performed maintenance and repair services. Ensured client satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. As a Network Specialist, I have planned, supported and evaluated existing network systems and made recommendations for resources required to maintain and expand service levels. Some of my key career highlights as a Network Specialist are: ● Provided technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use. ● Provided technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use.