Miranda Velez Manager

Manager, Talent Guide Team

Twilio

Mar 2022 - Sep 2022 (7 months)

Lead the LATAM Talent Guide team of up to 10 people through coaching, active listening, and intentional development. Identified and designed an accountability strategy based on data in order to maximize performance while maintaining team health. Accomplished team capacity average from .9 to over 1. Partnered with Operations to identify pain points, improve/automate processes, and ensure excellence in candidate experience. Supported DEI strategies across the company including leading ERG activities, reviewing and working on Workday translations, and workshop facilitation. As part ofthe Bogotá Hub and the Communication Council, strived to maintain the hub as up to date and engaged while collaborating with all stakeholders.

Senior Talent Guide

Twilio

Oct 2021 - Mar 2022 (6 months)

Designed the back-end process and documentation for training new Hiring Events talent guides. Onboarded new teammates to the team while looking to improve the process. Participated in the curation ofthe communication templates for candidate experience. Successfully coordinated an average of4 hiring events per week, in APJ, EMEA, LATAM & NAMER. Started myjourney as a BarRaiserwithin Twilio working as an integral part ofthe hiring team by interviewing candidates through a Twilio Magic lens. I was recognized with the TwilioMagicAwardforSuperiorExcellence in the second halfof2021 due to the quality of my work in cross-collaboration projects and Hiring Events initiatives.

Y

Virtual Learning Coordinator (Business Line)

Yeah! Community College

Apr 2020 - Sep 2020 (6 months)

Identified the need for the switch to virtuality during the Pandemic and managed (designed, implemented, and evaluated) the switch from analog to virtual for the methodology and the company. Designed academic schedule for one-on-one ESL study sessions in a corporate setting according to student and company goals. Implemented exam schedule to evaluate the success ofthe process and adjust strategies according to Yeah! Methodology.

T

Academic Coordinator

Tourism Institute Meta/Yeah! Community College

Aug 2019 - Dec 2019 (5 months)

Governmental project: Management support service to strengthen the tourism offerings and the tourism value chain in the municipalities ofVillavicencio, Restrepo, Cumaral, Acacias, Guamal, Granada and Puerto López through ESL formative processes for tourism, effective communication and customer service. Planning of academic curriculum according to population segments. Academic strategies adjustments according to continuous feedback. Developed visual aids and digital material with support of digital platform for each ofthe study models. Evaluation of program success according to pre and post testing. Responsible for project quality assurance.

Y

Corporate English Teacher

Yeah! Community College

Feb 2019 - Sep 2020 (1 year 8 months)

Taught business English according to language level (CEFR), and achieved 89% ofstudent-level goals in their ESL target progression. Reviewed legal documents in order to create accurate transcriptions and did reports' translations.

T

Academic co-coordinator

Tourism Institute Meta/Yeah! Community College

Feb 2019 - Jul 2019 (6 months)

Governmental project: Management support service to strengthen the tourism offerings and the tourism value chain in the Macarena municipality through ESL formative processes with emphasis on nature tourism and llanera culture as a strategy to welcome the foreign tourist and promote receptive tourism in Meta department. Coordinated academic schedule and topics along teacher schedules. Review goal achievement according to set targets in the learning ofthe second language according to CERF. Responsible for project quality assurance.

Y

Human Resources Coordinator

Yeah! Community College

Jun 2017 - Sep 2020 (3 years 4 months)

3+ years of HR experience in end-to-end recruiting, performance evaluation, customer experience evaluation, and Colombia quality systems. Managed the HR team and created attainable goals during the implementation of a new quality system metrics dashboard.

Miranda Velez

About

Detail

Timeline

Résumé