Mini Narayanan

A

Insurance Executive

Al-Futtaim Group

Jan 2014 - Dec 2020 (7 years)

- Member of Retention team wherein I deal with policyholders whose policies are lapsed or premiums missed to ensure the continuity of the policies. Provide statistics for weekly / monthly performance (MIS) reports for management’s review and advice. - Sending various SMS/Emails to the clients related to the premiums due, missed or lapsed. Previously, held the role of Team Leader (3 years) which involves: Managing a team of Customer Service Agents for Life and Medical insurance processes. - Coordinating regularly with Individual & Group Medical/Life Department to ensure CS team is equipped and trained to handle member complaints and resolve such situations efficiently.

D

Team Leader

Data Direct FZ LLC

Jul 2012 - Dec 2013 (1 year 6 months)

- Managing a team of sales agents selling insurance products (Life & General). Working for various clients- Mashreq Bank & Oman Insurance company. Preparing Daily/ Monthly performance report for various campaigns. - Monitoring/scoring calls and giving feedback to the agents. Helping/Training the agents to achieve the sales target set up by the management. Issuing the policies at the back end using ERP system.

D

Credit Controller

Dubai Properties

May 2011 - Apr 2012 (1 year)

- Have knowledge of deep analysis of the property. General correspondence via e-mails,fax,registered mails etc. Follow-ups for o/s payments & Making daily report. - Attending to the inquiries and sourcing of customer requirements. Sending across Statement of accounts/Invoices for further payments.

Sr. Executive- Customer service

HSBC

Mar 2009 - Aug 2010 (1 year 6 months)

- Handling queries/complaints related to Banking and Credit cards of UAE customers. Doing maintenance in the customers’ accounts/cards. Selling/offering various banking products to the customer over the phone. - Monitoring fraudulent credit card transactions and alerting the customer about it. Follow up for credit card payments. Doing Telegraphic transfers and open the accounts online.

I

Sr. Phone Banking Officer

ICICI Bank

Oct 2005 - Feb 2009 (3 years 5 months)

- Handling customers’ queries related to Equity, Mutual funds, Derivatives and GOI Bonds. Placing orders in Equity Market, Primary market, Derivatives, Commodities and Mutual Funds through www.icicidirect.com in customers’ demat accounts. - Handling irate customers both in voice and non-voice. Taking escalation calls/Mails and solving the customers’ queries/complaints within the prescribed time. Preparing daily reports about various transactions done by the team. - Monitoring/scoring calls and giving feedback to the officers. Additional Responsibilities in ICICI: Worked as an AHT (Average Handling Time) Analyst wherein I provide tips and suggestions to the management for process improvement.

Mini Narayanan

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Mini Narayanan