M
Millie Francisco
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Philippines
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Jobs
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Talent Acquisition PartnerStaff DomainApr 2026 - Current (7 months)• Collaborate with clients to understand their hiring needs, company culture, and expectations to ensure accurate candidate alignment. Use Staff Domain’s calibration methodology to ensure positive client experience.
• Partner with clients to finalise and approve job descriptions before the recruitment commences.
• Use your own sourcing strategies and partner with the sourcing team to identify and engage candidates fit for your active roles and pipelining for future requisitions.
• Interview candidates via phone and video for specific roles, identifying their suitability for the role. Tagging and talent pooling as you go and adding all notes to the system ensuring data integrity of the database.
• At all times craft and e- Recruitment PartnerStaff DomainApr 2025 - Apr 2026 (1 year 1 month)• Collaborate with clients to understand their hiring needs, company culture, and expectations to
ensure accurate candidate alignment. Use Staff Domain’s calibration methodology to ensure positive
client experience.
• Partner with clients to finalise and approve job descriptions before the recruitment commences.
• Use your own sourcing strategies and partner with the sourcing team to identify and engage candidates fit for your active roles and pipelining for future requisitions.
• Interview candidates via phone and video for specific roles, identifying their suitability for the role. Tagging and talent pooling as you go and adding all notes to the system ensuring data integrity of the database.
• At all times - Recruitment SpecialistStaff DomainMar 2025 - Apr 2025 (2 months)• Acquires high-quality candidates and builds a large talent pool of active and passive candidates through
various internal and external sourcing methods.
• Took charge of end-to-end recruitment for both Technical and Non-Technical roles catering primarily to AU clients.
• Responsible for the initial level of screening, paper screening, initial interview, and evaluation of exam results.
• Candidate management and building a strong rapport with candidates.
• Facilitate Stakeholder Interviews.
• Facilitate the offer process.
• Maintain and update tracker, database, and other recruitment related documents.
• Successfully hired Technical and Non-Technical roles such as:
- Digital Marketing Spe - SRecruitment and Administrative SpecialistSelect Savvy, LLCAug 2024 - Jan 2025 (6 months)• Identify and qualify candidates through diverse channels.
• Conduct initial outreach and follow-ups via calls, emails, and social media.
• Coordinate meetings between candidates and the hiring team.
• Maintain a robust pipeline of qualified candidates.
• Manage administrative tasks such as scheduling, reporting, and documentation. - Learning SpecialistKDCI OutsourcingJul 2023 - Sep 2023 (3 months)• Developing call centers' education materials, including written and digital presentations, manuals, and instructional videos
• Preparing procedures and policies regarding call handling techniques and appropriate agent conduct
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees
• Observing the daily operations of trainees and identifying any areas of improvement
• Monitoring recorded calls to identify training opportunities and upskilling requirements
• Measuring the effectiveness of training sessions and preparing individual or team progress reports
• Creating and managing the training budget
• Continuously work on improving facilitation skills - Recruitment SpecialistKDCI OutsourcingFeb 2023 - Feb 2025 (2 years 1 month)• Develop and implement recruiting plans and strategies designed to fulfill company staffing needs.
• Source and identify potential candidates through various recruitment channels such as job boards, social media, and employee referrals.
• Conduct initial screenings and interviews to assess candidate qualifications and fitness.
• Manage the hiring process from start to finish, including creating job postings, scheduling interviews, and making job offers.
• Own the whole end-to-end recruiting process by embracing new technologies to ensure that the sourcing, recruiting, assessment, offer, onboarding, and communication processes run smoothly contributing to a positive candidate experience and employer equity.
• Collab - Recruitment SpecialistKDCI OutsourcingFeb 2023 - Feb 2025 (2 years 1 month)• Develop and implement recruiting plans and strategies designed to fulfill company staffing needs.
• Source and identify potential candidates through various recruitment channels such as job boards, social media, and employee referrals.
• Conduct initial screenings and interviews to assess candidate qualifications and fitness.
• Manage the hiring process from start to finish, including creating job postings, scheduling interviews, and making job offers.
• Own the whole end-to-end recruiting process by embracing new technologies to ensure that the sourcing, recruiting, assessment, offer, onboarding, and communication processes run smoothly contributing to a positive candidate experience and employer equity.
• Collab - Technical RecruiterEliassen GroupAug 2021 - Feb 2023 (1 year 7 months)• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
• Pre-screen candidates for job positions for Programmers & Developers, Analysts, IT Support Staff, Data Science & Engineering professiona - Talent Acquisition SpecialistPSG Global SolutionsMay 2021 - Feb 2023 (1 year 10 months)• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documented these interviews.
• Set up interviews between candidates and hiring managers.
• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. - Product TrainerValor GlobalOct 2020 - Apr 2021 (7 months)• Conducted remote-based training classes for newly hired employees
• Assisted newbies setting up their tools
• Conducted coaching sessions during classroom training
• Assisted and conducted coaching sessions for nesters during Learning Lab (Nesting)
• Created end-of-day reports of productivity and results. - English Second Language TeacherCloud English Training and TeachingMar 2019 - Apr 2020 (1 year 2 months)• Facilitated classes over the phone.
• Taught the English language to Korean and Japanese kids, teens, and adults.
• Provided feedback to the students after each lesson. - Health and well-beingCareer BreakOct 2018 - Feb 2019 (5 months)
- Retention SpecialistTELUS International PhilippinesMar 2015 - Sep 2018 (3 years 7 months)• Handled customers’ concerns and complaints via phone, email, and chat.
• Kept customers from canceling their services.
• Assisted customers with phone and plan upgrades.
• Walk-through customers on how to navigate the website for bill-view and other account info.
• Provided basic and advanced troubleshooting for mobile devices and internet devices.
• Escalated calls to Level 3 Escalation Team when needed. - Customer Service RepresentativeResultsCXMay 2010 - Feb 2015 (4 years 10 months)• Handled all incoming calls and performed outbound calls when needed.
• Provided basic and advanced troubleshooting steps for mobile phones and modem devices.
• Assisted Store Representatives for complex issues.
• Escalated complex issues to the Tier 3 Support if needed. - CSales StaffComic AlleyJan 2010 - Mar 2010 (3 months)• sold Anime related toys, costumes, and accessories
• helped customers to find Anime products and props
Education
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- Interviewing TechniquesLinkedIn
- Learning LinkedIn RecruiterLinkedIn
- Tech Recruiting Foundations: 4 Recruiting for the IT DepartmentLinkedIn
- Drupal 9 Essential Training: 1 Introduction and AdministrationLinkedIn
- Tech Recruiting Foundations: 3 Recruiting Software DevelopersLinkedIn