Milena Tuani

Costing Associate

SouthBridge Access

Mar 2024 - Current (2 years 1 month)

As a Costing Associate at Southbridge Access, my role revolves around ensuring accurate and competitive pricing for our travel packages. I handle cost estimations, supplier negotiations, and pricing analysis to maintain profitability while delivering exceptional experiences. My Key Responsibilities: - Cost Calculation & Pricing: I prepare detailed cost breakdowns for tour packages, factoring in accommodation, transportation, meals, activities, and other expenses. I ensure our pricing remains competitive while meeting business targets. - Supplier & Vendor Coordination: I work closely with hotels, transport providers, and other vendors to secure the best rates and maintain strong relationships. This includes negotiating contracts and monit

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Sales executive - international market

Cruceros Skorpios

Aug 2023 - Mar 2024 (8 months)

As a Sales Executive at Skorpios, I am responsible for promoting and selling cruise packages to potential customers, understanding the features and benefits of various cruise offerings, building relationships with travel agencies, and effectively communicating the unique experiences associated with each cruise. I work closely with the marketing team to develop promotional material, participate in industry events, and meet sales targets. Strong interpersonal skills, product knowledge, and the ability to tailor offerings to diverse customer needs are crucial for success in this role. Additionally, I provided comprehensive administrative support to the international sales department, which included document preparation, client records manageme

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Domains Account Manager

Marcariacom

Dec 2021 - Jun 2023 (1 year 7 months)

• Manages customer service for all aspects involving the purchase and registration of domains for Web pages. • Efficiently handles customer service in Latin America, North America, Europe and Africa, due to his knowledge of 3 languages. • Identifies opportunities to offer additional products and/or services to customers and thus maximize company profits. • Constant support for the execution of new projects until their completion. • Management of Outlook, internal platform (Panel), Sharepoint, Keeper, Zendesk and several web pages of each country.

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Equipo de ventas y comercio exterior

Two M Optical

Jul 2021 - Nov 2021 (5 months)

As an importation specialist at 2MOptical, I managed the process of importing goods from Korea, ensuring compliance with regulations and timely delivery. My responsibilities included coordinating shipments, liaising with suppliers and customs officials, managing documentation, and optimizing logistics to minimize costs and delays. Additionally, I monitored inventory levels, conducted market research to identify potential suppliers, and negotiated contracts to secure favorable terms. My role was pivotal in ensuring smooth import operations and maintaining supply chain efficiency for 2MOptical. Furthermore, I utilized my sales skills by contracting potential future customers and presenting the company’s products, which contributed to expandin

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Sales Executive

Kuoni Global Travel Services

Jan 2017 - Dec 2019 (3 years)

As a Sales Executive, I was responsible for driving revenue growth through effective cold calling, prospecting, and both inbound and outbound sales strategies. I developed compelling copy for marketing materials that resonated with potential clients, enhancing our outreach efforts. My role involved not only closing sales but also providing exceptional customer service to ensure client satisfaction and retention. Additionally, I utilized my experience in travel planning to quote detailed tour packages, which allowed me to present tailored proposals to clients, further demonstrating our commitment to meeting their unique needs and preferences. I also provided executive-level administrative support to sales leadership within a global travel se

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Marketing Executive

Kuoni Global Travel Services

Nov 2016 - Jul 2017 (9 months)

As a Marketing Executive at Kuoni GTE, I played a pivotal role in supporting and developing group sales, ensuring a personal customer service experience for travel agents. My efforts were focused on expanding the client portfolio, which directly contributed to revenue growth and the successful delivery of the company's goals. In addition to my core responsibilities, I provided high-level executive assistance to senior marketing leadership, coordinating calendars, meetings, and international communications across various regions and time zones. I prepared presentations, reports, and marketing performance updates for executive review, facilitating informed decision-making. My role also involved acting as a key point of contact between executi

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Supplier Connectivity Executive

GTA

Oct 2014 - Oct 2016 (2 years 1 month)

As a Supplier Connectivity Executive, I was responsible for training hotel staff, including Reservations, Revenue Managers, and E-commerce teams, on effectively managing their contracts through the GTA Extranet system. I provided personalized assistance to both new and existing accounts, ensuring seamless connections and enhancing overall customer satisfaction. Additionally, I supported Channel Managers in optimizing their connections, which significantly improved hotel revenue. My role also involved promoting hotel offers on a global scale. Furthermore, I utilized my travel planning skills to collaborate closely with the customer service team, assisting in the search and booking of hotels for specific itineraries, thereby enhancing the ove

Milena Tuani

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