M

Mildred Ignacio

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Imus, Calabarzon, Philippines

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Résumé

Jobs verified_user 0% verified
  • Nordic Global
    User Provisioning Analyst
    Nordic Global
    Jul 2024 - Current (2 years 3 months)
    • Manages day-to-day account management for all user accounts using automated tools/administrative consoles or application admin screens. • Understands, creates, and maintains documentation for day-to-day account management and compliance operations. • Assists with onboarding and acquisition of account management responsibilities of new applications. • Establishes and maintains role-based access in accordance with the standard of least privilege. • Follows standard operating and lifecycle procedures for handling user account exceptions/anomalies. • Resolving small to large-scale projects related to account management with minimal oversight. • Capability of Identifying, Understanding, Scoping, Organizing, and Resolving small to large-
  • A
    Application Support Analyst L2
    Accenture Inc.
    Sep 2022 - Jun 2024 (1 year 10 months)
    • Identify and resolve issues with software applications, following the agreed procedures. • Provide application support by attending to user queries coming from Service Now ticketing tool • Renders on-call system support in cases of technical emergencies such as when the system is unavailable or specific users are unable to execute his/her function due to system glitches or show-stopping issues. • Maintain and update documents and procedures of application systems for team reference. • Sending communication email to end users/stakeholders for deployment / enhancement and incident communication for issues related. • Create documentation of troubleshooting activities and resolutions • Work closely with application vendors and internal
  • S
    Application Support L3 - User Access Administrator
    SGS ROHQ Limited – IT ASG Dept.
    Nov 2018 - Aug 2022 (3 years 10 months)
    • Provision user accounts and access security for SGS internal applications to various business sectors in the following areas: Geneva HQ, European affiliate offices, Africa/Middle East affiliate offices, Asia affiliate offices. Operates 24 x 5. • Validates requests and incidents, suggests work-around and provides proposals and business analysis to IT analysis, the development team and owners of different business processes. • Oversees ticket hygiene process where regular monitoring and followup of open tickets is performed • Tracking and monitoring of escalated incidents and requests, coordination with escalation, validating provided solution before advising users. • Validation of application changes, bug fixes and enhancements, trans
  • S
    User Access Administrator / Quality Analyst
    STEFANINI PHILIPPINES – Covance Account
    Oct 2013 - Nov 2016 (3 years 2 months)
    • Manage/Monitor/Create user IDs for different applications as required by the business. (AD, Lotus Notes, Airwatch (Iphone). MS Exchange and other applications used by Covance) • Administer different levels of access through AD/tools that stimulate the properties of Active Directory. • Providing access with pre-existing GPO's • Provisioning access to the Covance employee for specific application that the business requires. • Create Shared Mailbox/Calendar, AD Groups and Distribution list, and contacts via MS Exchange. • Work with web-based applications required by the client business for both Internal and External End User. • Analyze existing access profiles and identify key modifications that need to be performed in order correspon
  • A
    Internal Control System Administrator
    AVON COSMETICS INC.
    Oct 2011 - Mar 2013 (1 year 6 months)
    • Responsible in provisioning employees' accounts through Active Directory and Lotus Notes (Create, Revoke and Modify) and other local based applications used by the business, • Providing access with existing GPO's and shared folder. • Responsible in dealing with any problems that an account user may have (lost passwords, blocked accounts or accidental deletion) of their accounts on a particular application. • Organize and carry out the internal controls function including the preparation of an audit manual, audit plan, scheduling and assigning work and estimating resource needs. • Review the responses to internal and external audit management letter queries to ensure that recommendations are implemented; follow up on an audit action p
  • M
    ITS Service Desk Support
    Mirof Resources - AVON COSMETICS, INC.
    Jan 2008 - Oct 2011 (3 years 10 months)
    • Provide Level 1 support in the following areas: • Monitoring the Start of Day and End of Day processing of interface files of 169 branches. Resolve issues that may arise out of the monitoring • Resolve incidents from Avon users and branches on applications used by Avon. • Answering emails and incoming call (from the Branches and HO User) and log all customer question and issues accurately and efficiently into Remedy ticketing system. • Assist in ensuring that the team complies with defined SLAs set with the client • Assist in developing and improving procedures and processes for operational issues • Assist in ensuring that the team maintains updated documentation relevant to Level 1 support. • Ensure that hand-off reports to the o
Education verified_user 0% verified
  • M
    Associate in computer science
    METRO BUSINESS COLLEGE
    Jun 1999 - Mar 2001 (1 year 10 months)