M

Milanyely Alvarez

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Florida, United States

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work
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Résumé

Jobs verified_user 0% verified
  • Mr. Cooper
    Client Success & Sales Support
    Mr. Cooper
    Jan 2024 - Current (2 years 5 months)
    • Coordinated all logistical elements from Planned and executed the launch of a small restaurant including menu design, supply chain, permits, and staff. • Built internal SOPs for kitchen, service, and inventory management. • Designed branding, social media presence, and promotional content using Canva and Instagram. budgeting to launch timeline. • Handled 50+ client calls daily, resolving mortgage questions and boosting satisfaction. • Consistently exceeded monthly sales goals by 10%. • Provided credit education and guided clients to improve scores for qualification.
  • P
    Operations & Admin Lead
    Primerica Life Insurance
    Dec 2021 - Current (4 years 6 months)
    • Provided high-level executive support, calendar management, and team communication for 10+ agents. • Developed and implemented SOPs, reducing onboarding and licensing errors by 30%. • Designed and led over 20 training presentations to improve workflow efficiency. • Acted as liaison between leadership and staff, ensuring task alignment and follow-through. • Supported case troubleshooting and platform navigation to accelerate resolution time.
  • Clay
    Content & Community Coordinator
    Clay
    Jan 2020 - Current (6 years 5 months)
    • Managed digital content and social media strategy for a pottery studio and personal creative brand. • Created promotional materials, edited short-form video (Reels/TikToks), and maintained brand consistency. • Handled scheduling, client relations, event logistics, and online store coordination. • Used tools like Canva, Trello, and Google Workspace for planning and execution.
  • H
    Health Insurance Agent
  • L
    Line Coordinator
  • H
    Founder & Project Lead
    Hospitality Startup (Restaurant Launch)
Education verified_user 0% verified
  • G
    Google Project Management
  • A
    AI Tools for Virtual Assistants LOMA
  • F
    Foundations of Digital Marketing & E-commerce
  • H
    HubSpot CRM Certification
  • C
    Canva Social Media Strategy
  • UNET
    Bachelor's in Business Administration
    UNET
  • C
    High School Diploma
    Colegio Metropolitano (IUTA)