Customer service and logistics manager
Grupo IKONO
Jun 2020 - Dec 2022 (2 years 7 months)
- Provide customer service via email, chat, and phone, resolving inquiries, providing technical support, and handling complaints.
-Process invoices accurately and efficiently, ensuring payment accuracy and customer satisfaction.
- Track shipments in a timely and proactive manner, keeping customers informed about the status of their orders.
-Train new staff on company processes and procedures, ensuring effective onboarding and optimal performance.
-Develop and execute successful marketing campaigns, utilizing various digital tools and platforms to increase brand awareness and generate leads.
-Provide general administrative support.