Customer service and logistics manager
Grupo IKONO
Jun 2020 - Dec 2022 (2 years 7 months)
- Provided exceptional customer service via email, chat, and phone, effectively resolving inquiries, delivering technical support, and addressing complaints to enhance customer satisfaction.
- Processed invoices accurately and efficiently, ensuring payment accuracy and fostering positive customer relationships.
- Proactively tracked shipments, keeping customers informed about the status of their orders to ensure timely delivery.
- Trained new staff on company processes and procedures, facilitating effective onboarding and promoting optimal performance within the team.
- Developed and executed successful marketing campaigns, utilizing various digital tools and platforms to increase brand awareness and generate leads, which contributed to