Inbound Customer Service Representative
eTelecare Global Solutions
Nov 2006 - Jul 2008 (1 year 9 months)
. Accept incoming calls; assist the customers regarding the products or service. 2. Answer all inquiries; provide first time resolution as much as possible to avoid call backs. 3. Provide excellent customer service and after-sales follow-through. 4. Build rapport and maintain harmonious relationships with the customers, clients, and stakeholders of the company.