Inbound Customer Service Representative
eTelecare Global Solutions
Nov 2006 - Jul 2008 (1 year 9 months)
As an Inbound Customer Service Representative, I accepted incoming calls and assisted customers with inquiries regarding our products and services, striving for first-time resolution to minimize callbacks. I provided excellent customer service and ensured thorough after-sales follow-through, building rapport and maintaining harmonious relationships with customers, clients, and stakeholders. Additionally, I utilized my knowledge of operations management to effectively manage product inventory, ensuring that customer inquiries were met with accurate information and timely responses. My experience with process improvement allowed me to identify and implement strategies that enhanced service delivery, while my understanding of supply chain mana