Mike Simbajon

Mike Simbajon

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Metro Manila, Philippines
Contact Mike regarding: 
Flexible work

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work
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Résumé

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  • brightwheel
    Sr. Salesforce Administrator
    brightwheel
    Jan 2026 - Current (10 months)
    • Salesforce org administration, maintenance, and optimization
    • Implementation of new business requirements and enhancements. Partnering with stakeholders to gather requirements, analyze business processes, and deliver scalable Salesforce solutions that align with organizational goals
    • Troubleshooting and resolution of Salesforce-related issues and escalations
    • End-user support for Salesforce, LeanData, and Chili Piper
    • Collaboration with cross-functional teams through Agile delivery processes
    • Management of business requests, defect fixes, and operational improvements
    • Rapid implementation of AI-driven solutions and automations for the Systems Operations (SysOps) team to improve efficiency and scalabilit
  • CXC Global
    Salesforce Functional Analyst
    CXC Global
    Jan 2023 - Jan 2026 (3 years 1 month)
    • Implementing real-time updates of product lists for new global clients.
    • Developed and managed multiple Salesforce flows and subflows totaling nearly 200 components. Integrating and managing systems such as FormTitan, Five9, SMS-Magic, and Ringcentral.
    • Designing and deploying new forms in FormTitan for utilization within the Experience site.
    • Developing comprehensive reports and dashboards tailored to user requirements.
    • Configuring and providing support for Salesforce Action Plan feature.
    • Crafting sophisticated automation solutions using various flow types (Record trigger, Screen flow, Scheduled, and Platform Event).
    • Executing seamless data migration processes using tools such as Dataloader, Import
  • ePLDT
    Salesforce Admin and Consultant
    ePLDT
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Acts in a consulting role on assigned projects.
    • Provides in-depth application and business consultation in targeted processes.
    • Analyzes customers' business requirements and objectives.
    • Develops business processes to meet customers' business needs.
    • Prepares weekly status reports and client project management
    • Supports the sales team during the deployment phase until the sales team is familiarized.
    • Assist in training preparation for Cloud Solutions project implementation
    • Spearheaded innovation and improvement for internal Cloud Solutions implementation.
  • Accenture
    Salesforce Admin Support
    Accenture
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Resolve assigned cases following documented case management life cycles processes
    • Maintains support documentation related to area of expertise
    • Support Salesforce.com Admins as necessary to set up fields, profiles, roles, security, and other configurations.
    • Support Salesforce.com Admins to Implement Email and Desktop Integration, Einstein Activity Capture, Email-to-case, Web-to-case, and Improve Email Deliverability.