Mike Pasoon

With over 10 years of hands-on experience as a Senior ServiceNow Developer, I've been instrumental in crafting and implementing cutting- edge ServiceNow solutions across diverse sectors, particularly within the healthcare domain. My expertise lies in intricately aligning advanced IT service management (ITSM) strategies with overarching organizational objectives. Through close collaboration with stakeholders, I've adeptly translated multifaceted requirements into robust ServiceNow solutions, leveraging an extensive array of modules including HR Service Delivery (HRSD), Software Asset Management (SAM), Hardware Asset Management (HAM), IT Business Management (ITBM), IT Asset Management (ITAM), Integrated Risk Management (IRM), and Configuration Management Database (CMDB). This comprehensive approach has streamlined workflows, optimized processes, and propelled operational efficiency to new heights. At the forefront of establishing comprehensive service mapping for critical applications, I've consistently fostered agile incident response and resolution, thereby bolstering organizational agility and enhancing outcomes. As a trusted advisor, I've provided invaluable technical insights, guiding organizations towards ServiceNow best practices tailored to their specific industry landscapes. My leadership in driving innovation has been marked by the identification and implementation of automation opportunities, resulting in streamlined workflows and enriched user experiences. Moreover, I've played a pivotal role in nurturing the growth of junior developers, cultivating their expertise within the dynamic IT environment. My technical proficiency extends across a broad spectrum, encompassing the successful implementation of ServiceNow Governance, Risk, and Compliance (GRC) modules, seamless integration of IT Operations Management (ITOM), Customer Service Management (CSM), Configuration Management Database (CMDB), Service Portfolio Management (SPM), and Common Service Data Model (CSDM). Collaborating seamlessly with cross-functional teams, I've orchestrated flawless deployments and integrations that seamlessly align with organizational objectives. In addition to the mentioned tools, I've also excelled in leveraging other essential components of the ServiceNow Platform, such as Service Catalog, Service Portal, Discovery, Event Management, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Service Mapping, Application Portfolio Management, Project Portfolio Management, Demand Management, Resource Management, LDAP Integration, and SSO Integration. My unwavering commitment to excellence and innovation is ingrained in my professional ethos, as evidenced by my relentless pursuit of process refinement and solution optimization. With over 8 years experience in the field, I bring a wealth of expertise and insight to every project, driving operational efficacy, technological advancement, and unparalleled excellence in IT service management.