Mikelle Ives

Mikelle Ives

About

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An accomplished Program/Project Manager—expert in delivering transformational IT solutions. Skilled as PMP certified Project Manager.
United States

Contact Mikelle regarding: 

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Full-time jobs
Starting at USD120K/year
Flexible work

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Résumé


Jobs verified_user 0% verified
  • S
    Senior Project Manager (Remote)
    Stratice, LLC
    Jun 2022 - Aug 2022 (3 months)
    - Managing multiple projects for Arkansas BCBS using Microsoft Teams PPM throughout all phases of the standard project lifecycle, engaging the internal project team as well as external vendors and/or partners to meet project objectives. - Responsible to provide effective communication between stakeholders. Primary project focus was for the "Member Party Key" replacement.
  • wipro
    Project Manager (Remote)
    wipro
    Aug 2021 - Jun 2022 (11 months)
    - End-To- End Project Manager focused on the disentanglement of the Consumer Healthcare division of GSK to become a stand-alone, single entity known as Haleon. - Manage the MSPO project plan for schedule alignment and task completion for the following workstreams: Broadcasting (Hive, MS Stream, Vevox), Contact Center Applications (IVR, VOIP), - Global Carriers (mobile and office phone), Document Management Services (eFax, Print, File share), Platforms and Sites and Telephony via TEAMS. - Key Achievements: Weekly status reports are created and shared with senior leadership to track all schedule progress and prevent unwanted risks and/or issues. - A formal CR is required for any changes to a Level 1 milestone and is submitted to the PMO for r
  • ttec
    Principal Technical Project Manager (Remote)
    ttec
    Sep 2018 - Mar 2020 (1 year 7 months)
    - Fostered robust client relationships through flawless execution of projects and a customer-centric approach. - Entirely focused on now-casting and forecasting to plan costs and draft accurate budgets. Developed plans in Microsoft Project: staff, execute, and close, deploying Cisco-powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) . - Cloud, using IVR, Cisco, and Twilio Flex, to prioritize and route calls appropriately. Led projects which often included third-party configuration and bringing Verint or Calabrio WFM into play. - Key Achievements: Leveraged ServiceNow to counter log risks/issues, routing cases to appropriate teams, ensuring timely resolutions. - Effectively helmed multiple projects and implemented
  • T
    Integration Project Manager (Remote)
    Travel Leaders Corporate, LLC
    Aug 2017 - Jul 2018 (1 year)
    - Expertly established the integration department, defining, developing, and deploying operations – drafted plans, timelines, tasks, and lifecycles, integrating the new agencies on the system enabling access to need-based reports. - Key Achievements: Seamlessly integrated newly acquired agencies into the company through a comprehensive roadmap capturing scope in six, 30- day cycles; developed and managed phase-based lifecycle that resulted in an overall 10% decrease in lead tim - Developed various processes and trained all team members, associated departments on Certify T&E, and other travel industry SAAS applications. - Each team was trained on Aspect Cloud Contact Center Solution Suite of applications, supporting automated and live inboun
  • T
    Project Manager - PMO (Remote)
    TCG Consulting
    Mar 2017 - Aug 2017 (6 months)
    - Supported the establishment of the PMO as the "go-to" department for answers in the organization. Leveraged attention to detail to peruse all artifacts, standardized them through the process of "mark-up." - Meticulously built out SharePoint to manage plans, templates, and appropriate artifacts. - Key Achievements: Effectively integrated and optimized global corporate travel, meetings, and payment and expense management programs for the company with annual revenue generation of $10 million. - Utilized leadership and managerial skills to productively liaise with EMEA and UK management services to develop a project plan and lifecycle per the SOW.
  • T
    Project Manager - PMO (Remote)
    Tata Consultancy Services
    Feb 2016 - Aug 2016 (7 months)
    - Leveraged extensive domain expertise to establish the PMO, update the SharePoint, enforce project governance. - Served as a system admin for the Workfront PPM Tool – trained and demonstrated the tool for staff and senior leadership, configuring plan templates and maintaining sites. - Key Achievements: Helmed processes to establish policies and procedures for PMO, facilitating seamless audits. Incoming and outgoing calls were handled via Cisco CCaaS. - Effectively utilized SharePoint to lower time spent in the discovery phase and gate review timeline by 5%.
  • A
    Deployment Project Manager (Remote)
    American Express Global Business Travel
    Dec 2014 - Oct 2015 (11 months)
    - Ran configuration and deployment of Concur Travel online booking tool implementations with integration into Concur Expense when in scope. - Created flexible HR file to update, add or remove profiles from online booking tool and other SAAS applications. Maintained set-up of Single Sign-on (SSO) allowing one-click access to multiple applications from client Intranet. - Utilized MS Project Server and PWA for reporting. Key Achievements: ● Created requirements and specific file formatting for Flexible HR file feed to enter/change profile data in multiple applications. - Worked with Service Delivery teams on testing before handing off to client and agency for UAT.
  • R
    Global Project Manager (Remote)
    Radius Travel
    Oct 2011 - Aug 2014 (2 years 11 months)
    - Delivered due diligence research on client's expectations from sales hand off to project kick-off implementing travel and reporting for agency partners around the globe. - Served up post-launch support and end-stage assessments. Defined quality control and data set-up for global reporting and conducted quality testing. - Key Achievements: ● Recognized as top implementation specialist year-over-year. ● Created Project Template in Smartsheet
  • Syntel Inc
    Information Technology Project Manager
    Syntel Inc
    Jun 2009 - Apr 2011 (1 year 11 months)
    - Determined and facilitated effectiveness of standard workflows and practices for projects for First Data Corporation's various teams; assisted IT technical teams in the process of submitting and entering forecasts into Clarity PPM tool. - Managed schedules and budgets in Clarity for American Express project; participated in RFS process to attract third party SaaS vendors and served as E2E project manager for large global beta. - Key Achievements: ▪ Created project charter providing preliminary delineation of roles and responsibilities, project's key goals, and identified main stakeholder and defined authority of project manager.
Education verified_user 0% verified
  • E
    Six Sigma Green Belt, Information Technology
    Expert Rating
    Jan 2021 - Oct 2021 (10 months)
  • S
    Master of Technology in Information Technology
    Six Sigma Global Institute
    Jan 2020
  • P
    PMP, Project Management
    Point Advantage
    Jan 2009
  • M
    Certification, Tourism and Travel Services Management
    Morris Murdock Travel
    Jan 2000
Projects verified_user 0% verified
  • B
    Product Manager - POS Apps
    BCD Travel Americas Operations Center Ltda-Accounts
    Dec 2004 - Apr 2008 (3 years 5 months)
  • BCD Travel
    Operations Manager
    BCD Travel
    Aug 1998 - Dec 2004 (6 years 5 months)
Awards verified_user 0% verified
  • P
    PMP,
    Point Advantage
    Mar 2009 - Current (16 years 3 months)