Guest Service Agent- Shift In
Grand Cosmopolitan Hotel 5-Star
Jan 2020 - Apr 2021 (1 year 4 months)
• Pre-Opening team (5-Star Hotel) • Welcoming Guest • Doing Check-In Check-out • Using Opera System Version 5.5 (Oracle) • Handling guest request and complains • Answering calls • Making sure that all the supplies are complete before I start the shift • Arranging tours, transportation and booking flights for the guest. • Doing rotation duties (Telephone Operator, Recreation Receptionist, Business Center GSA & Concierge) • Applying safety pre-cautions at all times