Mikayla Green Philadelphia, PA, US

Business Development Representative

8x8

Jan 2024 - May 2024 (5 months)

• Responsible for generating leads using various digital tools such as LinkedIn Navigator and Zoom Info, building a pipeline of prospects to engage in cold calling, document management, and schedule meetings for Account Executives (AEs) • Crafted compelling messaging and outreach strategies to engage potential clients, generating qualified leads and driving business growth for the sales team • Executed marketing strategies to promote products and services in assigned territory, leading to an increase in consumer engagement and customer inquiries • Utilized strengths in interpersonal communication to build rapport with prospective customers to uncover their needs, pinpoint business pains, and present 8x8's solutions to drive sales growth

H

Customer Support Specialist

Hartford Steam Boilers

Dec 2022 - Jun 2023 (7 months)

• Partnered with customers to deliver information about HSB's insurance products, coverage details, and services, resulting in supporting the company's revenue growth targets and cultivating client relationships as first point of contact • Showcased excellent interpersonal communication skills to build rapport with customers which helped to address concerns, resolve issues, and coordinate with various departments in relations to escalates cases • Processed customer account policy changes and updates to provide seamless updates to achieve client satisfaction, fostering a positive customer experience and reinforcing trust in services • Collaborated with underwriting and claims departments to ensure seamless customer experiences

E

Caretaker

Employment Gap

Nov 2021 - Dec 2022 (1 year 2 months)

• Temporary leave from the workforce to work as a caretaker for 2 high risk family members

A

Appointment Coordinator

American Income

Sep 2021 - Nov 2021 (3 months)

• Completed 250+ calls daily to clients while building rapport and staying connected with existing and potential clients to support their service needs that created lasting business partnerships • Scheduled 18-24 appointments weekly for the Account Executive, earning recognition for a high volume of sales meetings that drove continuous revenue growth • Initiated follow up calls to clients to confirm appointments times and rescheduled appointments as needed, resulting in a high show rate that allowed sales representatives to meet their performance goals • Streamlined appointment scheduling processes to provide convenient booking experiences for customers, optimizing their service and enhancing overall satisfaction

Clinical Specialist

Visionworks of America

Feb 2021 - Jul 2021 (6 months)

• Completed 60+ scheduling calls per day, effectively navigating various calendars to avoid overlapping commitments and a high patient show rate to support business growth objectives • Utilized excellent interpersonal communication abilities to establish rapport and trust with patients throughout services • Served as the primary touchpoint with patients, in both clinical and retail settings, resulting in an environment of goodwill and positive customer reviews, as well as generating repeat business • Conducted preliminary screening examinations which resulted in $4,000-$5,000 increase in monthly sales • Authorized and managed patients' health insurance copayments, claims and exceptions with professionalism and skill

Apparel Sales Leader

DICK'S Sporting Goods

Jun 2020 - Oct 2020 (5 months)

• Assisted the store management team with general supervision and interdepartmental coordination of employee scheduling, event planning, and other assignments • Directed on-floor work assignments, ensuring equitable division of tasks and keeping team members focused on customer service quality that resulted in achieving weekly and monthly revenue goals • Excelled at relationship management with customers, associates, co-leaders, and upper management to effectively establish trust in presenting product and service to customers and training team members to achieve their KPIs • Analyzed weekly reports at own initiative to better understand sales goals and consumer behavior that led to the implementation of merchandising initiatives and pro

F

Study Abroad/Internship

Florence University of the Arts (FUA)

Sep 2019 - Dec 2019 (4 months)

F

Fashion Retail Management Intern

Fashion Loves You (FLY)

Aug 2019 - Oct 2019 (3 months)

• Developed and presented a research-based fashion trends forecast and recommendations that were applied to in-store and window displays, resulting in a sustainable 40% increase in sales • Organized social media campaigns that increase consumer engagement and resulted in a 30% sales increase • Conducted market and trend research to identify new potential business partners and vendors that best position the organization to capitalize on the return on investment (ROI)

M

Sales Associate

Metro6

Jun 2015 - Aug 2016 (1 year 3 months)

• Served as a team leader who was tasked with training new sales associates at four locations in merchandise display, markup/markdown strategies, customer retention, and inventory receiving and tracking • Worked collaboratively with team members to drive customer service initiatives, delivering education on conflict resolution and proper sales engagement to create a positive shopping experience • Overachieved personal and team sales goals by 20% each month, while maintaining a customer-first culture which drastically improved customer feedback scores and created brand loyalty

R

Purchasing Manager

Roar Store

Jun 2013 - May 2015 (2 years)

• Negotiated money-saving business agreements with vendors to optimize financial efficiency and fostering partnerships • Diligently tracked and analyzed sales data and trends, extracting insights to inform future ordering strategies and enhance inventory management processes • Managed weekly purchasing and collaboration with vendors to maintain optimal inventory levels and uphold supply chain efficiency

Mikayla Green

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Mikayla Green

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