Mikayla Ford

Mikayla Ford

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Texas, United States

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work
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Résumé

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  • Devoted Health
    Member Service Guide
    Devoted Health
    Nov 2024 - Current (1 year 9 months)
    Served as a front-line representative for a Medicare Advantage health plan, providing phone support to members and patients. Assisted with benefit verification, appointment scheduling, and provider referrals. Explained coverage details, copays, and preventive care services in a professional manner. Managed members accounts including ID verification, and documentation while ensuring HIPAA and CMS compliance. Supported care coordination efforts by liaising between patients, providers, and insurance systems. Provided high-quality member support by entering, updating, and maintaining accurate health plan data in internal systems. Reviewed and verified information for accuracy and completeness to ensure compliance with healthcare regulations. Co
  • I
    Medical Assistant
    Integrity Urgent CareTX
    Feb 2024 - Nov 2024 (10 months)
    Take vital signs, assist the provider, medication administration, laboratory testing, customer service, and documentation on computer program.
  • Paris Regional Medical Center
    Student Vocational Nurse
    Paris Regional Medical Center
    May 2023 - Feb 2024 (10 months)
    Completed supervised clinical rotations providing hands-on patient care in urgent care and medical office settings. Gained experience documenting patient information, monitoring vital signs, and administering medications under supervision. Reviewed and verified records for accuracy and completeness to support clinical workflows. Developed strong communication, teamwork, and attention to detail while maintaining confidentiality and quality standards.
  • T
    Waitress
    Tokyo Express
    Apr 2023 - Feb 2024 (11 months)
    Bring food and drinks to tables, take orders, provide customer service, clean tables, cash handling, and to-go window.
  • Hobby Lobby
    Cashier/Customer Service Manager
    Hobby Lobby
    Apr 2021 - Nov 2022 (1 year 8 months)
    Led front-end operations and provided exceptional customer service in a busy retail environment. Supervised cashiers, managed registers, and resolved customer concerns with professionalism. Trained and coached staff on company policies and efficient workflows while maintaining accuracy in cash handling and store operations.
  • C
    Car Washer
    Cave Wave Car Cash
    Apr 2020 - Nov 2021 (1 year 8 months)
    Supervised daily operations at a high-volume car wash, ensuring quality service and customer satisfaction. Managed staff scheduling, trained team members, and handled cash transactions with accuracy. Oversaw inventory, maintained equipment, and implemented safety standards. Developed problem-solving and multitasking skills in a fast-paced environment.