Mikail Shehu

I'm a Customer Service & Sales Specialist with 4+ years of experience helping B2C clients in EdTech and finance succeed through tailored onboarding, proactive engagement, and relationship-based sales.

At Astria Learning, I’ve improved student satisfaction scores by 95%, handled over 40 weekly support cases, and reduced admissions delays by 75% by working cross-functionally with tech and enrollment teams.

Before that, I helped retain high-net-worth pension clients at NUPEMCO, ensuring 95 %+ satisfaction and optimizing onboarding and benefit distribution processes for greater efficiency.

I’m passionate about turning support into strategy, identifying customer needs early, eliminating friction, and guiding clients from first contact to renewal.