Miguel Rosauro

Jobs 0% verified

Medical Receptionist Appointment Setter

STAFFVIRTUAL

Oct 2025 - Apr 2026 (7 months)

• Answer incoming calls and make outbound calls to schedule, confirm, reschedule, or cancel patient appointments • Manage providers’ calendars and appointment slots efficiently • Collect and verify patient information (demographics, reason for visit, insurance details when applicable)
E

Humana Production Subject Matter Expert | Team Leader

Everise Company

Sep 2022 - Sep 2025 (3 years 1 month)

• Delivered professional phone, chat and email support to U.S.-based customers in a high-volume environment. • Thoroughly and efficiently gather information, assess, and fulfill customer needs and educate customers where applicable regarding products and services. • Resolved billing, account, and service-related concerns efficiently while maintaining customer satisfaction. • Documented all customer interactions accurately in CRM systems and internal records. • Escalated complex concerns appropriately to ensure timely resolution.
L

Liason Officer

Leo-j Construction Company

Nov 2020 - Aug 2022 (1 year 10 months)

• Prepared, compiled, and submitted bidding documents for government and private sector projects in a timely and accurate manner. • Performed general administrative duties such as filing, encoding, scheduling and document control.
A

Technical Support Representative

Amazon account

Jan 2018 - Jan 2019 (1 year 1 month)

• Resolved product, billing and account-related issues while ensuring a high level of customer satisfaction. • Walked customers through troubleshooting steps for devices such as Kindle, Fire tablets and Echo.

Education 0% verified

About

Detail

Timeline

Résumé