M
Miguel Reyes
About
Detail
Texas, United States
Résumé
Jobs
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Sr. Network Security EngineerSonicWallJun 2024 - May 2025 (1 year)Provided advanced technical support to enterprise clients, resolving complex network and security issues within SLAs. Configured and maintained SonicWall firewalls, VPNs, and content filtering systems to ensure secure and optimized network performance. Performed root cause analysis and implemented corrective actions to prevent recurring issues. Collaborated with cross-functional teams to troubleshoot Windows server connectivity, DNS, and routing problems. Delivered technical guidance to customers, improving satisfaction and reducing case resolution times. Authored internal knowledge base articles and troubleshooting guides.- Sr. Network Security EngineerCheck Point Software TechnologiesAug 2016 - Oct 2023 (7 years 3 months)Provided advanced technical support for Check Point's cybersecurity solutions to enterprise clients, demonstrating expertise in resolving complex issues and ensuring customer satisfaction. Investigated and resolved high-priority support cases independently, utilizing critical thinking and strong communication skills to address customer concerns. Maintained proactive communication with customers, including regular reporting and cadence calls, to ensure ongoing satisfaction and address any technical roadblocks. Deployed and provided support for hardware and firmware, resolving issues with data feeds from network infrastructure, virtual switches, and packet forwarders. Documented incident cases, feature requests, and customer inquiries, ensuri
Education
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- WHigh School DiplomaW.T. White High SchoolJan 2005 - May 2005 (5 months)
- CCheck Point Certified Security Master (CCSM)
- CCheck Point Certified Troubleshooting Expert (CCTE)
- SSonicWall Network Security Administrator (SNSA)