Miguel Moreno CRM Administrator | Let's connect!

Jobs 0% verified

Technical Customer Success Specialist

Xapo Bank

Mar 2023 - Nov 2024 (1 year 9 months)
Membership Services Advisor

Xapo Bank

May 2022 - Mar 2023 (11 months)

● Provide assistance to clients worldwide.
● Arrange meetings with Stakeholders for product enhancement.
● Collect data from various data sources and manage databases/data systems.
● Evaluate data and analyze results using statistical techniques to deliver high-level dashboards.
●Creative design on ADS using Adobe Illustrator & Photoshop.
● CRM administrator, configuration, implementation of new add-ons and testing new features to increase the productivity of the team.
● Design and document workflow to help staff members with their daily tasks.
IT Support Specialist

Webhelp

Feb 2021 - Dec 2021 (11 months)

• Troubleshooting hardware and software issues for finance, tech support and home services for US-based companies.
• Deployment of computers and account management for staff members.
• Track inventory and generate reports for IT equipment.
Technical Support Specialist

Concentrix

Oct 2018 - Dec 2020 (2 years 3 months)

• Troubleshooting software issues on Windows 10 PC and Xbox systems.
• Handling billing inquiries on subscription services and purchases.
• Setting up repair orders for hardware and gaming accessories.
• Support channels: Chat, Phone, Email.
• Documenting workflow for new hire advocates to start production.

Education 0% verified

Miguel Moreno