Manual AR Specialist/AR Analyst, Collections Department
Essilor Luxotica
Jan 2021 - Current (4 years 7 months)
• Monitor and manage designated accounts to identify overdue balances, ensuring timely follow-up and resolution. • Initiate and lead collections efforts, negotiating payment plans and installment arrangements to maximize recovery. • Resolve discrepancies by investigating account issues, collaborating with internal teams, and ensuring compliance with payment processing standards (e.g., ACH verifications). • Employ advanced skip tracing methods to locate clients and facilitate contact, while leveraging customer service skills to maintain positive debtor relationships. • Support sales initiatives by advising clients on alternative payment solutions, contributing to an overall reduction in delinquency rates.