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Miguel Esparza Torres

About

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Chihuahua, Mexico

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Résumé


Jobs verified_user 0% verified
  • Essilor Luxotica
    Manual AR Specialist/AR Analyst, Collections Department
    Essilor Luxotica
    Jan 2021 - Current (4 years 7 months)
    • Monitor and manage designated accounts to identify overdue balances, ensuring timely follow-up and resolution. • Initiate and lead collections efforts, negotiating payment plans and installment arrangements to maximize recovery. • Resolve discrepancies by investigating account issues, collaborating with internal teams, and ensuring compliance with payment processing standards (e.g., ACH verifications). • Employ advanced skip tracing methods to locate clients and facilitate contact, while leveraging customer service skills to maintain positive debtor relationships. • Support sales initiatives by advising clients on alternative payment solutions, contributing to an overall reduction in delinquency rates.
  • D
    Customer Contact Advisor
    Data Zone
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Collaborated closely with sales and service teams to ensure a seamless transition between customer inquiries and account resolution.
  • T
    Supervisor & Customer Service Agent
    Teleperformance
    Jan 2016 - Jan 2019 (3 years 1 month)
    • Managed escalated issues related to international shipments, effectively resolving complex customer challenges. • Pursuing comprehensive legal studies with an emphasis on legal analysis, research, and effective communication enhancing negotiation and critical thinking skills applicable to financial and sales environments.
Education verified_user 0% verified
  • U
    Law Student
    Universidad Autónoma de Chihuahua (UACH)
    Aug 2022 - Current (3 years)