Miguel Escobar

Miguel Escobar

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IT Analyst
Ciudad de México, Mexico

Contact Miguel regarding: 
work
Full-time jobs
Starting at USD12/hour
Flexible work
Starting at USD12/hour

Timeline


work
Job

Résumé


Jobs verified_user 15% verified
  • Maersk
    T3 Service Desk Analyst
    Maersk
    Feb 2024 - Current (2 years 3 months)
    * Building the team from scratch being part of the insource from TCS * Analyzing Data to improve all processes, automation and optimization * Solving, working and routing tickets on Service Now to different areas, Studying all of them and making sure the best experience for the end user * Creating and developing new methods for the ticket system and optimization of the segmentation of all tasks.
  • AP Moller  Maersk
    Service Desk Analyst
    AP Moller Maersk
    Feb 2024 - Current (2 years 3 months)
  • TikTok
    Information Technology Service Desk Team Lead
    TikTok
    Aug 2021 - Current (4 years 9 months)
  • TikTok
    Information Technology Service Desk Team Lead verified_user Verified experience
    TikTok
    Aug 2021 - Nov 2023 (2 years 4 months)
    Being lead of the Mexico Tiktok's Office service desk, Carrying Inventory, Imaging laptops, Analyzing data to improve all areas if possible, like ticketing and internal processes. Doing tests over processes, we were able to build up a better ticketing system, inventoy control and better aproach to all users in the office
  • C
    BILINGUAL TELEPHONE AGENT / CONTACT DESK
    CompuCom, CDMX
    Oct 2019 - Aug 2021 (1 year 11 months)
    ● Gave IT service for TC ENERGY ● Handled critical outages and situations via conferences and ticket escalations. ● Handled MO360 support to all TC employees.
  • P
    Professional Marketer
    Feb 2019 - Current (7 years 3 months)
    Ive worked with many traders and/so have made trading myself on different companies , being a marketer involved you into the blowing volátil world of these two universes
  • A
    BILINGUAL TELEPHONE AGENT
    AT&T LOYALTY DEPARTMENT, CDMX
    May 2018 - Oct 2019 (1 year 6 months)
    Retain customers from canceling and giving the best options. ● Giving service to all At&T’s platforms. ● Assist before, during, and after product acquisition to deliver the best customer experience