Miguel Escobar IT Analyst

Jobs 15% verified

T3 Service Desk Analyst

Maersk

Feb 2024 - Current (2 years 3 months)

* Building the team from scratch being part of the insource from TCS * Analyzing Data to improve all processes, automation and optimization * Solving, working and routing tickets on Service Now to different areas, Studying all of them and making sure the best experience for the end user * Creating and developing new methods for the ticket system and optimization of the segmentation of all tasks.
Service Desk Analyst

AP Moller Maersk

Feb 2024 - Current (2 years 3 months)
Information Technology Service Desk Team Lead

TikTok

Aug 2021 - Current (4 years 9 months)
Information Technology Service Desk Team Lead Verified experience

TikTok

Aug 2021 - Nov 2023 (2 years 4 months)

Being lead of the Mexico Tiktok's Office service desk, Carrying Inventory, Imaging laptops, Analyzing data to improve all areas if possible, like ticketing and internal processes. Doing tests over processes, we were able to build up a better ticketing system, inventoy control and better aproach to all users in the office
C

BILINGUAL TELEPHONE AGENT / CONTACT DESK

CompuCom, CDMX

Oct 2019 - Aug 2021 (1 year 11 months)

● Gave IT service for TC ENERGY ● Handled critical outages and situations via conferences and ticket escalations. ● Handled MO360 support to all TC employees.
P

Professional Marketer

Feb 2019 - Current (7 years 3 months)

Ive worked with many traders and/so have made trading myself on different companies , being a marketer involved you into the blowing volátil world of these two universes
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BILINGUAL TELEPHONE AGENT

AT&T LOYALTY DEPARTMENT, CDMX

May 2018 - Oct 2019 (1 year 6 months)

Retain customers from canceling and giving the best options. ● Giving service to all At&T’s platforms. ● Assist before, during, and after product acquisition to deliver the best customer experience

Miguel Escobar

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