Miguel Angel Sanabria Ortiz

Phone Associate

Healthfirst

Jan 2023 - Current (2 years 6 months)

As a Phone Associate, I was responsible for providing exceptional service to customers, addressing their inquiries, and ensuring a positive experience. I effectively communicated information regarding services and assisted customers in navigating their options. Additionally, I managed appointments for individuals needing to renew their coverage, offering information and guidance to ensure they were well-prepared for their appointment day, which enhanced customer satisfaction and streamlined the renewal process.

A

Sales Associate

AT&T ASURION,

Aug 2022 - Jan 2023 (6 months)

As a Sales Associate, I was responsible for cross-selling products, assisting with claims, and providing exceptional customer service to enhance the overall customer experience. I effectively managed customer inquiries and ensured their needs were met promptly. Additionally, I utilized my skills in appointment management to coordinate and manage appointments across various facilities and near authorized offices, which contributed to improved customer satisfaction and streamlined service delivery.

Phone Associate

IGT Solutions

Jan 2022 - Aug 2022 (8 months)

I helped customers with their flights either to modify an existing reservation or to create a new one, also I helped them assigning seats or moving their flights for another day, anything related to their flight reservations

Agent

Fedex

Oct 2021 - Jan 2022 (4 months)

Customer service and inquiries about packages and orders.

R

Agent

Realtor

Jan 2021 - Oct 2021 (10 months)

Performed outbound tasks reaching prospective homebuyers from online leads, effectively engaging with potential clients to understand their needs and preferences. Additionally, managed appointments for leads interested in properties across the US, facilitating connections with Realtors and lenders, and scheduling viewings to enhance the homebuying experience.

T

Bilingual Agent

Teleperformance Colombia

Jan 2020 - Sep 2020 (9 months)

I responded to emails, chats, and calls from Nordstrom.com customers who needed assistance with their existing orders or placing a new one. Additionally, I managed appointments for clients to pick up their orders and set new ones in different authorized locations, which enhanced the overall customer experience and ensured seamless service delivery.

Phone Associate for Frontier Airlines

Sitel

Oct 2019 - May 2020 (8 months)

Provided exceptional customer service for airline ticket sales, travel inquiries, and complaint resolution. Guided customers through the website to assist them in scheduling flights, purchasing seats, and managing luggage and other commodities for their travel needs, thereby enhancing their overall experience.

Miguel Angel Sanabria Ortiz

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Miguel's behavioral traits
Miguel's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.