Miguel Angel Martinez Mariche

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Ejecutivo de cuentas

XB Fulfillment

Mar 2022 - Feb 2024 (2 años)

Coordinating with Import/Export and San Diego team on the receiving process of incoming containers from overseas. Maintaining close communication with the OPS teams and Fulfillment Managers to coordinate all outgoing ECOMM, B2B and special order requests to get them ready and ship before the cut off time. Keeping in close communication with the customer using the different communication services, regarding different topics on their account. Conducting weekly and monthly meetings to provide updates and status on any open pending topics. Responsible for adding daily and weekly charges into the system for billing. Generating daily, weekly and monthly reports on any open, pending, incoming and outgoing orders and incoming containers.

S

Account Management

Seccion I SA de CV Div ShipMonk

May 2019 - Mar 2022 (2 años 11 meses)

Coordinating with import/export, Forwarder, Customs, and warehouse Managers throughout the entire receiving process
(Payments to the shipping company and the broker, delivery schedules, unloading of the containers, discrepancies, etc…) to
receive containers sent to our warehouse by the customer’s manufacturer. Coordinating with other departments to ensure
efficient order booking and fulfillment for orders that are going to Amazon, Walmart, Sam’s Club, as well as daily 321 orders
going to FedEx and UPS. Managing 5 platinum accounts, maintaining close communication with the customer via telephone, email support, text, chat, or through other social media platforms, conducting weekly meetings, account maintenance through t

S

Account Manager/Order Management

SECCION I S.A. DE C.V. WS DISPLAY,

Oct 2018 - May 2019 (8 meses)

Working with operations, printing, shipping, and receiving teams to make sure the customer receives their product in a timely manner. Processing orders for customers using Netsuite, giving quotes and availability on products available on the WSDisplay website, following up on the status of their orders in Netsuite, and orders that were lost in transit. Orders that never left the warehouse and were delivered to the wrong address.

E

Account Manager/Order Management

ENSAMBLES HYSON S.A. DE C.V.,

Nov 2016 - Oct 2018 (2 años)

Fulfilling orders for Rainbird authorized distributors and Sales Reps into PeopleSoft and ORACLE, giving quotes and availability for different products over the phone, following up on shipments that were lost in transit, that never left the warehouse, and were delivered to the wrong address. Processing credits, RGA's, and placing no charge orders. In charge of updating and e-mailing the No Charge order forms to all the Sales Reps for their use every month.

E

Technical Support Representative

Ensambles Hyson S.A. de C.V.

Mar 2016 - Nov 2016 (9 meses)

Assisting customer to program their irrigation system to be able to water their lawn on a specific day at a specific time, processing replacement orders for damaged products and assisting customers with questions and specifications on Rainbird products available through store.rainbird.com and rainbird.com sites.

C

Customer Service Representative

CONFIE SEGUROS S.A DE C.V.,

Feb 2013 - Dic 2015 (2 años 11 meses)

Responsible for supervising agents to obtain the required production and quality results of the department, coordinating the call system to maintain production metrics at the required service level, giving feedback, generating reports, attending supervisory meetings, and taking supervisor calls.

AXA SEGUROS

AXA Seguros

Sep 2012 - Ago 2013 (1 año)

Cold calling calling prospects to offer medical, life and auto insurance. Supporting client via email, phone or any other means of communication. Weekly and monthly reports to show progress.

Miguel Angel Martinez Mariche

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