Midhun Kumar Muppalla  new_releases

Ambitious Business and IT Professional with over 16+ years of IT experience in a broad array of Agile Scrum Methodology, Technical Project Management, Design, Development, Implementation and Sales Engineering activities. ITIL v3 Expert has made contributions with Service Delivery Management, Operations Management, Solutions Architecture Development, ITIL-aligned IT Management Solutions, Application, and Infrastructure Management Solutions Highlights • Expertise knowledge and working experience in Software Life Cycle of IT Architecture, Agile Scrum, Project Management, Infra Services, ITSM Processes, Tools Functional & Technical Design and Technical Implementations • Lead the geographically diverse team functionally, ensuring all resources and fully cross trained and skilled for ITSM & Monitoring tooling support and development in the group • Lead the scrum team in using Agile methodology and scrum practices • Expert in Design and Technical Implementation of ITSM, ITOM and Automation Tools • Applications design and development in Agile Methodologies • ITSM and SIAM (Multi-Vendor Management) Processes Design and Implementation • ITSM tooling strategy and roadmap according to Technology and Business Strategy • Designing and implementing ITSM solutions for business needs • Dynatrace On-Premises Implementation and SaaS Implementations • Expert knowledge from on-premises Implementation to SaaS Migration. • Ensure the correct governance and assurance is in place to protect the performance and stability of production services • Ensure process, procedures and work instructions are well defined, detailed and documented • Experience in ITSM & Infra Management Tools Migration from HP SM, BMC Remedy, CA Service Desk and other to ServiceNow and vice versa