Michelyn Paller

Michelyn Paller

About

Detail

Customer Support / Realtor
Lapu-Lapu City, Central Visayas, Philippines
Contact Michelyn regarding: 
work
Full-time jobs
Starting at USD3/hour
Flexible work
Starting at USD3/hour
id_card
Internships
Starting at USD100/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Megaworld Corporation
    Site Officer
    Megaworld Corporation
    Jun 2023 - Sep 2023 (4 months)
  • FILIPINO HOMES
    Real Estate
    FILIPINO HOMES
    Jun 2022 - Jul 2023 (1 year 2 months)
  • O
    Business page
    Own FB page
    Apr 2022 - Current (4 years 7 months)
  • Owner
    Business
    Owner
    Jan 2021 - Current (5 years 10 months)
  • Concentrix
    Technical Support Advisor
    Concentrix
    Oct 2017 - Nov 2022 (5 years 2 months)
    Advisor 1, Technical Support April 2021 - present
    Troubleshooting products/services’ technical issues and also processing online orders.

    Escalation Support – Retail November 2018 – March 2019
    Promptly handling escalated calls making sure that customer issues are fairly resolved by offering sound advice or work around.

    Customer Service - Credit Card December 2019 – March 2020
    Ensuring that payments, billing, statements and other credit card issues and concerns are resolved with accuracy. This includes connecting calls to appropriate departments if necessary.

    Chat Support – Retail June – July 2020
    Promptly responding to issues via chat platform making sure pre- and post-
  • Concentrix
    Advisor
    Concentrix
    Sep 2017 - Nov 2022 (5 years 3 months)
  • K
    Customer Service Representative
    KUDO SUPPORT INC. CALL CENTER
    Jul 2016 - Feb 2017 (8 months)
    Quality Audit Specialist February 2017
    Providing quality internal audit services to ensure that various departments are adhering to company guidelines and other requirements.

    Email Processor August 2016 – January 2017
    Promptly responding and providing troubleshooting steps to customers’ branded devices technical issues and concerns via email platform.

    Customer Service Representative Tier 1 – Backup Agent July 2016
    Troubleshooting and promptly handling technical issues and concerns about customers’ accounts and device-related issues through chat platform to deliver excellent customer service.
  • D
    Administrative Clerk
    Department of Trade and Industry Region VIII
    Dec 2011 - Jun 2013 (1 year 7 months)
    Designated as Administrative Assistant
    Receiving, recording and filing incoming communications and preparing outgoing communication letters and other clerical tasks. Preparing finance and admin paper works and reports like salary, check preparation, bank reconciliation, disbursements, reimbursements, liquidations, procurements, inventory, and other tasks assigned as the need arise.
  • W
    Office Staff
    Wenzhuan Marketing Corporation
    May 2011 - Aug 2011 (4 months)
    Preparing, recording and delivering purchase orders and preparing inventory.
  • A
    Secretary
    Atty Danilo Velasquez Public Notary Office
    Nov 2007 - May 2008 (7 months)
    Handling secretarial, clerical tasks, preparing and recording legal files.
  • N
    Student Assistant
    Naval State of University now BiPSU College of Law
    Aug 2007 - Jun 2008 (11 months)
    Handling utility and clerical tasks.
  • I
    Insurance
Education verified_user 0% verified
  • N
    Bachelor of Science - BS, Business Administration, Finance and Entrepreneurial Marketing
    Naval State of University now BiPSU College of Law
    Jun 2007 - Mar 2011 (3 years 10 months)