Michelle Spinner

Michelle Spinner

About

Detail

Customer Service Rep
Texas, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Charter Comminucations
    Aug 2023 - Current (2 years 10 months)
  • Charter Communications
    Customer Service Agent
    Charter Communications
    Aug 2023 - Current (2 years 10 months)
  • E
    Travel Agent
    Evolution Travel
    Jul 2023 - Current (2 years 11 months)
  • American Income Life AO
    Insurance Agent
    American Income Life AO
    May 2023
  • Accenture
    Platform Exp Svc Delivery Ops Team Lead
    Accenture
    Sep 2021 - Jun 2023 (1 year 10 months)
    Senior Team Lead I have worked on multiple teams as team lead. Learned each product and help to improve team performance. Have regular client meetings keeping all stakeholders informed.
  • Accenture
    PLATFORM EXPERIENCE SERVICE DEVLIVERY OPERATIONS SENIOR ANALYST
    Accenture
    Sep 2019 - Sep 2021 (2 years 1 month)
    • Work within multiple teams across both Accenture and client teams to execute and deliver timely high-quality responses to payment inquiries. • Team lead – team from 10-32 analysts • Main point of contact and act as the single point for escalation on urgent issues • Performance management coaching, performance development, 1 on 1’s, mentoring, career counseling • Support team to achieve results with the highest possible standard of quality and delivery. • Drive insights gathering from team members to improve quality and processes. • Assist with driving global initiatives.
  • Accenture
    Quality Assurance Analyst
    Accenture
    Jan 2019 - Sep 2019 (9 months)
  • A
    Accenture
    Mar 2018 - Jun 2023 (5 years 4 months)
  • BCforward
    Contingent Worker
    BCforward
    Mar 2018 - Jan 2019 (11 months)
    Content and ad review for major social media company.
  • M
    Sales Representative
    Main Street Hub
    Feb 2018
    Inside sales expert in a high-volume outbound sales role making a big impact for local businesses on a high-energy, hard-working, winning team.
  • Telus International
    Learning Services Specialist
    Telus International
    Sep 2017 - Dec 2017 (4 months)
  • Telus International
    Tier 2 Analyst
    Telus International
    Mar 2017 - Feb 2018 (1 year)
  • Telus International
    Technical Service Representative
    Telus International
    Sep 2016 - Feb 2018 (1 year 6 months)
  • T
    Telus International
    Sep 2016 - Jan 2024 (7 years 5 months)
  • P
    Bartender
    Pinballz Arcade
    Jul 2016 - Oct 2016 (4 months)
  • B
    Server bartender manager
    Bombshells Restaurant Bar
    Sep 2014 - Jul 2016 (1 year 11 months)
    Started as a server promoted to bar tender then promoted to manager. Handling a staff of 50+. In charge of Hiring, firing, payroll, opening and closing. Counting safe and bank deposits. Ordering for inventory and handling vendor accounts.
  • B
    BMB Dinning
    Sep 2014 - Jul 2016 (1 year 11 months)
  • C
    Owner
    CKDesigns
    May 2014 - Current (12 years 1 month)
    hair stylist
Education verified_user 0% verified
  • Wilmington University
    Bachelor's degree, Business Administration, Management and Operations
    Wilmington University
    Oct 2023 - Mar 2024 (6 months)
  • T
    None, Art/Art Studies, General
    TEXAS LUTHERAN UNIVERSITY
    Jan 2006 - Jan 2008 (2 years 1 month)