M

Michelle Miner

About

Detail

Charlotte, North Carolina, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • A
    Global Head of Business Operations
    Amdocs Studios
    Oct 2023 - Current (2 years 10 months)
    I lead global business operations, workforce strategy, and organizational communications for a large design and technology firm inside of Amdocs – driving strategy and enterprise transformation to lead us into a new era of consulting and delivery. Produced our FY26 organizational strategy and OKRs with a focus on bringing AI-enabled offerings to the market. Upskilled our entire workforce in AI fundamentals by creating a scalable learning program that prepared teams for AI-enabled operations and delivery. Delivered over $800K in cost savings through enterprise software catalog rationalization and PMI strategy and execution. Boosted employee satisfaction scores by +20% by launching a new company-wide communications strategy built on leadershi
  • Journey
    Studio Lead – Emerging Technologies
    Journey
    Sep 2022 - Oct 2023 (1 year 2 months)
    Contracted to launch and run a design and innovation studio focused on AI and spatial computing to extend Journey's multidimensional experience offering. Responsible for setting vision, building the operational model, and delivering first-to-market client solutions. Launched Journey's first dedicated AI, AR/VR studio from concept to operation, defining the workflows and systems that enabled the team to deliver market ready client work. Produced "Walmart Land", a flagship activation that reimagined Walmart's store aisles into a virtual realm – connecting merchandise with brand storytelling and Walmart's evolving customer experience strategy. Integrated two acquired studios into a unified model, conducting a talent gap analysis that drove the
  • F
    Director, Program Management
    Frog Design
    Sep 2018 - Sep 2022 (4 years 1 month)
    Promoted from Director, Program Management to lead global operations and serve as Chief of Staff to the President – scaling frog's delivery model and steering the firm through major transformations. Brought a life-saving ventilator to market in days, coordinating a 10-person emergency response team to launch a hospital request platform, define product and brand, and align partners on a pre-launch plan that initiated FDA Emergency Use Authorization discussions. Led frog's global shift to remove operations, redesigning delivery frameworks and workforce strategies that kept all employees productive globally; honored with frog's Culture Award for leadership in the face of crisis. Published frog's first global playbooks for workforce management,
  • M
    Creative Operations Lead & Producer
    Mustache Creative Agency
    Oct 2015 - Sep 2018 (3 years)
    Spearheaded the operations that brought 360 degree creative to life, building workflows, systems, and workforce management practices, where none existed. Managed end to end delivery for agency of record clients while scaling from a handful of Netflix projects to nearly 100 tentpole campaigns across entertainment, consumer, and brand clients. Scaled Netflix's creative operations from pilot work to 50+ titles, leading the team behind marquee campaigns including YOU, My Next Guest with David Letterman, Russian Doll, Comedians in Cars Getting Coffee, and Springsteen on Broadway; expanded operations to launch and support Netflix Is A Joke. Produced award-winning campaigns, including Hear the Music for Brand USA and Spotify, delivering a complex,