Michelle McMillen

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GUEST SERVICE REPRESENTATIVE

Andy Frain Services.

Feb 2025 - Current (1 year 9 months)

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GUEST SERVICE REPRESENTATIVE

Nesco Resources.

Aug 2024 - Nov 2024 (4 months)

Proficient in managing guest inquiries and resolving issues with a professional demeanor. Skilled in using CRM software to track guest interactions and enhance service efficiency. Committed to delivering exceptional customer service and creating memorable guest experiences. Ability to work collaboratively with team members to achieve company goals and exceed guest expectations. Proven ability to manage multiple tasks in fast-paced settings while maintaining attention to detail. Committed to upholding company standards and enhancing the overall guest experience.

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LEAD PACKER

Popeyes.

Aug 2024 - Mar 2025 (8 months)

Establish quality control measures to ensure accurate and consistent packing of products, preventing returns and complaints from customers Implemented cost-saving measures in the packing process, reducing material waste while maintaining high quality standards Resolve customer issues related to packaging properly, maintaining excellent customer service standards at all times

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SALES REPRESENTATIVE

Premium Retail Services.

May 2023 - Jul 2024 (1 year 3 months)

Enhanced client satisfaction by addressing concerns properly and providing exceptional service, which contributed to a positive customer experience. Generated additional sales opportunities through effective upselling and cross-selling techniques. Additionally, maintained accurate product count and recorded data into the system, ensuring that inventory levels were up-to-date and facilitating better decision-making in sales strategies.

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FOOD PREP COOKING ASSISTANT

Compass Group Management.

Feb 2023 - Mar 2024 (1 year 2 months)

Completed prep work ahead of schedule during basic shifts to help reduce wait times for customers. Operated various kitchen equipment safely, such as grills, ovens, fryers, knives, and mixers, to achieve optimal results in meal preparation. Managed partial control effectively, maintaining consistency in serving sizes while reducing food costs. Kept accurate temperature and inventory records to ensure sufficient stock levels and minimize spoilage. Additionally, utilized customer service skills to take orders and serve clients with exceptional service, enhancing the overall dining experience.

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Mid America

J.C. Malone

Sep 1997 - Jun 2004 (6 years 10 months)

Customer Service Accounts receivable filing sorting retrieving files

Sears call center Representative

Direct Employers Association

Feb 1997 - Aug 1997 (7 months)

As a Sears Call Center Representative, I was dedicated to assisting customers in resolving issues related to service appointment scheduling and service orders. My role involved not only addressing customer inquiries but also ensuring a seamless experience through effective communication. Additionally, I utilized my office administration skills to enter data, file documents, make copies, send faxes, and prepare itineraries and memos. I handled email correspondence and delivered office mail, which contributed to smooth communication and operational efficiency within the team.

Service Merchandise

Important Multinational Company in the Retail Sector

Apr 1994 - Sep 1996 (2 years 6 months)

In my role as a Customer Service/Cashier at Service Merchandise, I was responsible for providing exceptional customer service, efficiently processing transactions, and ensuring a positive shopping experience for all customers. I managed multiple service counters, assisting customers with their inquiries and purchases. Additionally, I utilized account management skills to look up customer accounts, facilitating smooth checkouts and enhancing customer satisfaction. While data reporting was not a primary focus of my role, my ability to enter and verify data contributed to the overall efficiency of service delivery, ensuring accurate account information was readily available to support customer interactions.

Michelle McMillen

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Michelle McMillen

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Behavioral traits