M
Michelle Mari Yambao Gamet
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Metro Manila, Philippines
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Project Manager - Digital MarketingfreelanceDec 2024 - Current (1 year 2 months)As a Digital Marketing Manager, I oversee website development, SEO, content creation, and social media marketing projects. I manage timelines, resources, and task execution to ensure timely delivery and quality. I also supervise teams to optimize content for search engines and drive engagement across digital platforms.- BCampaign ManagerBuzz AIMar 2023 - Dec 2024 (1 year 10 months)As a Campaign Manager, I craft compelling copies, oversee administrative tasks, ensure timely task completion, and manage domains and email access. Additionally, I supervise Virtual Assistants handling customer service chat, ensuring seamless operations and optimal client interaction.
- Project Manager (Recruitment - Freelance)Support ShepherdJul 2022 - Mar 2023 (9 months)In my role as a Project Manager, I collaborate with clients to define project requirements, manage internal task assignments, and communicate status updates. I analyze risks, ensure quality standards, issue legal paperwork, and maintain detailed documentation. Committed to supporting team members and exemplifying high service standards, I keep day-to-day activities organized.
- OReporting SpecialistOmniChannel Solutions PHApr 2022 - Feb 2023 (11 months)As the Reporting Specialist, I offer a comprehensive view of client profitability by analyzing campaign metrics, performing data wrangling for ad hoc reporting, and generating actionable insights for client presentations, proposals, and weekly calls. I specialize in providing insights from Search Terms Reports and various performance reports
- Learning & Quality ConsultantSourcefitAug 2021 - Mar 2022 (8 months)I coordinate and administer training activities, ensuring timely project completion and alignment with clients. I develop teaching aids, coordinate classes, and track corporate training initiatives. With a focus on continuous improvement, I analyze data to recommend solutions for skill or process gaps, fostering proactive development.
- ATeam Lead for Project Managers (Digital Marketing Division)August 99Mar 2019 - Apr 2021 (2 years 2 months)Lead project managers overseeing US clients, ensuring quality through audits and process calibration. Manage performance, coach teams, handle client retention, and develop/update project management processes. Oversee internet marketing campaigns, analyze data, and maintain clear documentation, ensuring operational efficiency and client satisfaction.
- WBusiness Development DirectorWork AssistedJun 2018 - Jan 2019 (8 months)Manage Philippine site operations, ensuring quality and timely task completion. Monitor attendance, IT issues, and employee performance. Oversee client management, from onboarding to meeting client needs, and drive development through coaching and process improvement.
- CCorporate Training & Quality AnalystCreedon TechnologiesFeb 2018 - Jun 2018 (5 months)Manage training, process documentation, and quality in customer service operations. Create guidelines, scorecards, and improvement plans. Coach associates, oversee ticket assignments and escalations, and collaborate with stakeholders for process enhancements and issue resolution.
- Corporate Trainer & Marketing SpecialistONE Contact CenterAug 2017 - Feb 2018 (7 months)Manage new hire training, marketing documents, and client-related materials. Lead photo and video shoots, create banners, posters, and brochures for conventions, and develop proposals for prospective clients.
- HProcess Trainer (CS, Sales Helpline & Data Management)Hibu - Tata Consultancy ServicesAug 2013 - Aug 2017 (4 years 1 month)Lead new hire training, refreshers, and roll-outs, creating training materials and coordinating with stakeholders. Conduct quality audits, coach, manage nesting classes, handle agents in PIP, and calibrate with various teams for process improvements.
- RProcess Trainer (CSResults Group ManilaMay 2012 - Aug 2013 (1 year 4 months)Facilitate new hire and product training, oversee nesting/grad school, coach trainees, manage class KPI performance, conduct assessments, and provide upskills training for existing employees.
- Customer SupportTeletechJun 2009 - Aug 2010 (1 year 3 months)Assist customers in product purchases, addressing inquiries regarding order status, and ensuring smooth delivery assistance.