Michelle Luna

Recruitment Operations & Enablement Coordinator

Pearl Talent

May 2025 - Current (3 months)

Joined the incredible team at Pearl Talent, where I get to geek out over hiring workflows, optimize processes, and help recruiters do their best work (with fewer spreadsheets and more sanity). Here’s a taste of what I’m up to: 🔧 Process Optimization: I find the clunky stuff in our recruitment ops and streamline it so everything runs smoother and faster — think of me as the recruitment plumber. ⏱ SLA & Turnaround Time Whisperer: I track metrics like time-to-fill and response times, spot bottlenecks before they become a problem, and basically make sure no one’s waiting too long for great talent. 🔍 Quality Assurance & Data Wizardry: I audit systems, validate data, and make sure all our candidate info is clean, compliant, and audit-ready.

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Senior Talent Acquisition Specialist - Kaseya Talent Partner

Roca Alliances

Feb 2025 - May 2025 (4 months)

As an experienced recruiter specializing in IT, engineering, and technology roles, I manage the full recruitment lifecycle to connect top talent with the right opportunities. My expertise spans sourcing, screening, interviewing, and networking to attract highly skilled professionals. I work closely with hiring managers to understand role requirements and craft strategic recruitment plans, ensuring a seamless hiring process from initial engagement to offer acceptance. By maintaining strong candidate pipelines and leveraging market insights, I optimize talent acquisition strategies to drive hiring success. Additionally, I oversee the offer stage, negotiating and facilitating smooth transitions for new hires. Passionate about building high-p

Senior Information Technology Recruiter

Kaseya

Feb 2025 - May 2025 (4 months)

As a Talent Acquisition Partner at Roca Alliances supporting Kaseya, I specialize in recruiting top IT, engineering, and tech talent. I manage the full recruitment lifecycle—from strategic sourcing and screening to interview coordination and offer negotiation. By partnering closely with hiring managers, I align recruitment strategies with Kaseya’s growth goals, build strong candidate pipelines, and ensure a seamless, high-quality hiring experience. Passionate about connecting top talent with the right opportunities to help build high-performing teams. 1 - Oracle Product Owner 1 - Inside Sales Manager 1 - QA Engineer

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Project Analyst

Oficina Gubernamental de Tecnologías de la Información y Comunicación de la República Dominicana

Feb 2021 - Jul 2022 (1 year 6 months)

As a Project Analyst, I played a key role in managing innovation-driven projects by analyzing requirements, tracking progress, and providing insights to enhance performance. I coordinated with multidisciplinary teams, ensuring alignment with project goals while fostering collaboration across functions like engineering, IT, and business. I also built and developed high-performing teams, recruiting talent and mentoring team members to drive creative problem-solving and continuous improvement. My ability to juggle multiple projects and deliver data-driven insights ensured on-time, successful project execution and overall efficiency.

Sr. Talent Acquisition Partner

Fusemachines

Dec 2020 - Feb 2025 (4 years 3 months)

Led AI talent acquisition efforts, leveraging data-driven recruiting strategies to effectively identify and secure top-tier candidates across the US and LATAM. Collaborated with technical teams to fill high-impact, specialized AI roles, targeting experts in advanced technologies like deep learning, NLP, and computer vision. Leveraged data-driven decision-making through advanced applicant tracking systems, significantly reducing time-to-hire and enhancing the accuracy of candidate assessments using AI-powered screening tools. Streamlined recruitment workflows, implementing innovative processes that boosted efficiency across the talent acquisition pipeline. Partnered with external vendors and agencies, navigating complex recruitment challen

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Member Success Manager

Pretty Busy Club

Dec 2019 - Jul 2020 (8 months)

As Member Success Manager at Pretty Busy Club, I managed membership data, resolved platform issues, and provided logistical support for events and projects. I also created engagement activities to boost member interaction. A major highlight was leading the development and launch of our online entrepreneurship course for Latina women, from content creation to rollout, in less than a month. The course empowered participants and received strong positive feedback, significantly enhancing community engagement and retention.

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Executive Assistant

Online CEOs

Aug 2019 - Dec 2019 (5 months)

At Online CEOs, I supported the CEO and COO by managing their agendas and facilitating recruitment, hiring, and onboarding processes for new talent and agency customers. I coordinated travel arrangements and prepared legal contracts, ensuring compliance. I developed Standard Operating Procedures (SOPs) to enhance workflow and managed financial records, assisting with budgeting and expense tracking. Additionally, I collaborated with team on account reconciliation. I also led daily meetings to drive team alignment and collaboration.

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Research Analyst

Newtech SRL

Jul 2018 - Aug 2019 (1 year 2 months)

As a Research Analyst, I prioritized customer satisfaction by ensuring a positive experience for our clients. I conducted thorough reviews and categorizations of customer feedback, analyzing root causes of dissatisfaction. This analysis provided actionable insights that informed strategies for improving service delivery, fostering brand engagement, and ultimately enhancing overall customer satisfaction.

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Customer Services Specialist

Newtech SRL

Jul 2017 - Jul 2018 (1 year 1 month)

During my time at Newtech, I cultivated a strong sense of responsibility and honed my time management skills, which contributed to my advancement to Elite Agent in October 2017 and recognition as Top Performer in November 2017. I focused on customer de-escalation techniques to effectively resolve conflicts and enhance customer experiences. Additionally, I participated in soft skills training to improve communication and interpersonal skills, and I regularly reviewed Standard Operating Procedures (SOPs) to ensure best practices were maintained throughout the team.

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Business Development Manager

Aisle Insight

Jun 2016 - Nov 2016 (6 months)

During my time at Aisle Insight, I focused on building relationships with prospective clients through follow-ups and meetings, enhancing brand engagement and onboarding them with our product. Additionally, I managed payroll and provided accountancy support, while also overseeing human resources functions, ensuring efficient employee management and compliance with company policies.

Office Manager

Codemera

Feb 2013 - Jun 2016 (3 years 5 months)

At Codemera, I oversaw the administration and supervision of operations and clerical work, ensuring smooth daily functions. My role involved coordinating key meetings and conducting due diligence and market research to support informed decision-making. I provided administrative assistance and contributed to business strategy and mediation efforts. Additionally, I played a significant role in HR and legal processes, including interviewing candidates. I also wrote proposals and technical specification briefs, facilitating clear communication of project requirements and objectives within the company.

Michelle Luna

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