M

Michelle Lopez

About

Detail

Santa Maria, Central Luzon, Philippines
Contact Michelle regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Healthy Back Institute
    Customer Service Representative and Retention Specialist
    Healthy Back Institute
    Oct 2018 - Jul 2026 (7 years 10 months)
    Customer Service Representative:
    • Handled inbound and outbound calls, delivering clear, empathetic, and solution-oriented support.
    • Assisted customers with product inquiries, processing orders, billing, and account management.
    • Resolved issues efficiently to ensure high customer satisfaction and loyalty.
    • Built and maintained positive client relationships through active listening and effective communication.
    • Documented customer interactions accurately in CRM systems to support seamless follow-up and team collaboration.
    • Collaborated with colleagues and leadership to improve service processes and enhance customer experience.

    Retention Specialist:
    • Conducted retention calls to address cust
  • A
    Appointment Setter
    Ally Home
    May 2018 - Oct 2018 (6 months)
    Cold calling sets appointments for home repair and home improvement.
  • X
    Outbound Sales Representative
    XT Direct LLC (Homebased)
    Feb 2018 - Oct 2019 (1 year 9 months)
    Made outgoing calls to existing and new customers offering new or upsell services for Cable, Home phone, and Internet at Mediacom Company – a leading telecommunication company in the United States.
  • Acquire Asia Pacific
    Sales Quality Assurance Analyst (Telco and Power and Gas Accounts)
    Acquire Asia Pacific
    Feb 2013 - Jun 2017 (4 years 5 months)
    • Ensure that sales agents provide quality service in line with organizational objectives. Optimized quality assurance will increase agents’ efficiency through behavior modification, enhance quality service to customers and improve close rates.
    • Listen to calls in three ways – recorded, live, and side by side while communicating feedback to encourage good ones and discourage bad ones. Evaluating calls and providing feedback to sales agents enhancing the quality of their calls.
  • Acquire Asia Pacific
    QA Sales Verifier (Telco and Power and Gas Accounts)
    Acquire Asia Pacific
    Jun 2007 - Feb 2013 (5 years 9 months)
    • Responsible for ensuring that sales made by agents are qualified and follow the standards set forth by our clients.
    • Monitors and evaluates the quality of the verification part of the call done by the agent following the verification standardized by the department.
    • Conduct verification talks to Operations Teams for coaching or clarification purposes.
  • I
    Sales Quality Assurance Analyst
    INFLUENT PHILIPPINES INC.
    Dec 2004 - Jun 2007 (2 years 7 months)
    • Responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience.
    • Monitor phone calls to ensure representatives are following the standards and rules set by the clients.
  • I
    Outbound Sales Representative
    INFLUENT PHILIPPINES INC.
    Nov 2003 - Dec 2004 (1 year 2 months)
    Contact people who could become potential customers, and call existing customers to upsell additional products and services to them.
  • Subic Bay Metropolitan Authority
    Tourist Guide
    Subic Bay Metropolitan Authority
    Dec 1997 - Jul 2001 (3 years 8 months)
    To give accurate information about any particular destination, event, or person to tourists.
Education verified_user 0% verified
  • M
    Ab Political Science
    Mondriaan Aura College
    Jan 1995 - Jan 1999 (4 years 1 month)
    • With Professional units in Education
    • Career Service Professional Examination Passer (82.7%)
  • O
    Secondary
    Olongapo City National High School
    Jan 1991 - Jan 1995 (4 years 1 month)
  • S
    Primary
    San Antonio De Padua Grade School
    Jan 1984 - Jan 1991 (7 years 1 month)
    Salutatorian