Michelle Keylon
About
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Nebraska, United States
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work
Full-time jobs
Starting at
USD40k/year
Résumé
Jobs
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Administrative TechnicianState of NebraskaOct 2022 - Current (4 years 1 month)Process DHHS fingerprint applications. Answer client questions via phone and email. Receive and process criminal history record information check and non-criminal database and repository checks. Request, process and track out of state registry checks for the purpose of applicants applying for childcare that have lived out of the state of Nebraska within the last five years. Assist clients with any issues regarding background checks, using pertinent programs such as NFOCUS and NDEN. Generate and disseminate eligibility/ineligibility letters to the appropriate parties, including any applicable DHHS divisions. Input fingerprint applications and eligibility determinations into the Licensing Information System (LIS), ensuring there has been no l- SOffice SpecialistSOS Temporary ProgramJul 2022 - Oct 2022 (4 months)Process DHHS fingerprint applications. Answer client questions via phone and email. Receive and process criminal history record information check and non-criminal database and repository checks. Assist clients with any issues regarding background checks, using pertinent programs such as NFOCUS and NDEN. Generate and disseminate eligibility/ineligibility letters to the appropriate parties, including any applicable DHHS divisions. Input fingerprint applications and eligibility determinations into the Licensing Information System (LIS), ensuring there has been no lapse in employment. Preserve secure criminal history record files, only releasing information to relevant parties.
- BCustomer Service RepresentativeBrooksource,Oct 2020 - Jul 2022 (1 year 10 months)As a Customer Service Representative, I worked remotely and utilized various software programs to effectively respond to inquiries related to Covid-19 information. I accepted phone calls from Intuit Turbo Tax customers, addressing their complaints and assisting them with tax-related questions. Additionally, I provided information on COVID vaccination locations and shared the Test Nebraska Hotline phone number. I meticulously documented and reported the time, date, and results of each call, ensuring accurate records were maintained. Furthermore, I handled caller complaints regarding the COVID vaccination process, demonstrating my commitment to customer satisfaction. I also employed data verification skills by using Excel spreadsheets to ente
- UCensus Field SupervisorUNITED STATES CENSUS BUREAUJul 2020 - Oct 2020 (4 months)As a Census Field Supervisor, I led a team of 30 enumerators in the day-to-day activities to ensure agency goals were met in an accurate and timely manner. One of my responsibilities included teaching the new employees their job requiring material in person and over conference calls. Ongoing responsibilities included ensuring all regulations were followed, accurately reporting all required data, to establish and maintain positive relationships inside and outside our agency. My strength is my ability to empower and motivate others to focus on program goals and maintaining high ethical standards. This job required both teamwork and extensive independent work with the ability to time manage, adapt to changes quickly, and the willingness to jum
- CaregiverHome Instead Senior CareMar 2019 - Apr 2020 (1 year 2 months)As a personal caregiver, I was responsible for various day to day activities with my clients. This involved direct care in clients' homes, including meal prep, ADLs, meal prep, and household management. This was a part-time position while I ran my daycare in my home.
- AdvisorNelnetJan 2017 - Sep 2018 (1 year 9 months)As a personal advisor, I was responsible for handling student loan borrowers in a timely and friendly manner, finding solutions for borrowers who are having difficulty in paying back student loans, provide good customer service, provide friendly and reliable information to borrowers regarding student loans, PSLF