Customer Experience, Operations, and Project Coordination professional with 28 years of multi-industry expertise. Helping teams deliver smoother workflows, better service experiences, and consistent outcomes. My strength lies in transforming ambiguity into structure, improving processes, refining communication, and ensuring that both customers and teams feel supported, understood, and guided.
I combine emotional intelligence with systems thinking, bringing a calm, grounded, analytical approach to problem-solving. I’m strong in execution, relationship-building, and creating order in dynamic or creative environments. I naturally work as an individual contributor, taking ownership, following through, and improving processes as I go.
AI is central to my workflow, from decision support and task automation to CX insights and project planning. I use AI as a partner to increase speed, clarity, and problem-solving depth, and I’m excited by remote-first environments where this mindset is valued.
Looking for roles within Customer Experience (CX), Operations, Project Coordination, or Creative Operations where I can bring structure, empathy, and execution power to help teams reach their best.
