Michelle Blackwell Educational Technology & Product Operations Specialist |

LMS and Clever Administrator

Coweta Charter Academy

Jun 2024 - Current (2 years 5 months)

Streamlining K–12 learning environments through expert Canvas & Clever administration Led full administration of Canvas LMS and Clever across a K–8 school, supporting 400+ students and 100+ staff. Managed all aspects of Canvas including account provisioning, term and course settings, observer pairing, and real-time grade sync with Infinite Campus. Created and implemented training resources for teachers, students, and families, and supported platform adoption through custom guides, weekly agendas, announcements, and embedded digital tools. Oversaw third-party integrations such as Gallopade, WriteScore, Legends of Learning, and others. Administered Clever rostering and Single Sign-On (SSO) integrations for over 60 edtech platforms. Coordinate

Learning Management System Administrator

Pansophic Learning

Aug 2022 - Current (4 years 3 months)

Provide Tier 2 support for Canvas LMS across a network of 100+ schools and 10,000+ teachers. Specialize in grade sync troubleshooting between Canvas and PowerSchool, including mapping issues, sync failures, and grading term misalignments. Resolve complex LMS issues such as cross-enrollment errors, broken course links, and roster mismatches across Canvas, PowerSchool, and Middleware. Collaborate with SIS teams and district-level admins to ensure accurate data flow and real-time course syncing. Manage term and grading setup across multiple schools, and assist with Canvas account configurations, observer pairing issues, and course access errors. Serve as a resource for edge cases and platform escalations that require detailed technical underst

Integrated Systems Developer

Georgia Cyber Academy

May 2022 - Jul 2022 (3 months)

Founded the GCA Developers Team. Researched, enrolled in, and completed the Georgia Tech Full Stack Developer program to attain the knowledge needed to create job requirements, job descriptions, and interview questions. Drove the department creation, hired candidates to fill positions, formulated project collaboration including prioritizing and estimating timelines for completion.

Systems and Platforms Coordinator

Georgia Cyber Academy

Jun 2021 - Jun 2022 (1 year 1 month)

In addition to the Systems & Platforms Specialist skills: Cultivated the effective collection, analysis, maintenance, and reporting of data for students, staff, courses within Georgia Cyber Academy’s Student Information System. Championed the effective collaboration and dissemination of school operations across all grade bands. Supervised the integration, implementation, support, and usage of school-level technology resources and platforms in conjunction with district-level personnel. Utilized coding skills (HTML, CSS, JavaScript, API) to enhance the LMS experience for students and staff. Implemented the coordination of all operations staff across all departments in the district. Facilitated bi-weekly meetings of all operations personnel to

Systems & Platforms Specialist

Georgia Cyber Academy

Jun 2019 - Oct 2021 (2 years 5 months)

Designing training for all staff using our Learning Management System (LMS) and supporting staff via our Zendesk help system. Led the district, including 400+ instructional staff, in the transition from K12’s TVS LMS to using Canvas by Instructure LMS. Managed the LMS (Canvas) and ensured that all faculty, staff, and students had access to the system. Provided training for all staff on how to use Canvas effectively via training course creation and maintenance Utilizing the Zendesk support system to solve 1,311 support tickets. 859 or 66% of the solved tickets were emailed to collect a satisfaction rating. 355 responses were collected with 99% reporting good satisfaction. Researched and attended demos to determine the right project managemen

Operations Assistant Principal

Georgia Cyber Academy

Jun 2014 - Jun 2019 (5 years 1 month)

Lead and supported a team of 113 teachers, 13 Lead Teachers, and 4.300 students in grades 6-8. Utilized the GA TKES platform to provide feedback and support for direct reports. Facilitated weekly, bi-weekly, and monthly check-in with team of 13 Lead Teachers to review accomplishments/goals, set goals, and discuss areas of support needs. Collected, analyzed, and disseminated data daily to empower teams. Utilized communication technologies and practices that most effectively support a virtual/remote environment. Supervised multiple systems and projects for beginning, semester-end, and year-end semester transitions, student enrollment, scheduling placement, transcripts, progress, intervention, and support for students and staff. Collaborated w

Teacher

Georgia Cyber Academy

Aug 2008 - Jun 2013 (4 years 11 months)

Designed and implemented daily lesson plans for a classroom of 150 students. Differentiated curriculum to meet general and gifted students Consistently improved test scores by at least 25 percent from the beginning of the school year to the end of the school year. Met with parents, guardians, teaching team, and administrators to review goals and design resolution strategies. Ensured timely and positive communication responses via email and phone. Troubleshoot technology barriers experienced by students and their guardians via email, phone, and meeting in virtual spaces as needed.

Michelle Blackwell

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Michelle Blackwell

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