Michelle Akl Senior Product Operations Associate

Sr. Associate Talent & Performance Management Product Ops

Capital One

Oct 2024 - Current (1 year 11 months)

In my role as Sr. Associate in Talent & Performance Management Product Ops, I have been responsible for overseeing the development and implementation of product strategies that enhance user engagement and performance outcomes. I collaborate closely with cross-functional teams to ensure alignment with organizational goals and to drive product improvements. Additionally, I provide user support for the products I lead, which includes addressing inquiries related to customer service, email support, and chat support, thereby ensuring a seamless experience for users and fostering a culture of responsiveness and support within the organization. Furthermore, I perform data entry as part of my daily duties, which aids in maintaining accurate records

Associate Software Engineer

Capital One

Aug 2022 - Oct 2024 (2 years 3 months)

-Experience working on Frontend and backend applications (React, Python, Java) -Database and SQL experience -AWS expereince

Federal Technology Assurance Intern

KPMG US

Jun 2021 - Aug 2021 (3 months)

Information Technology Intern

Erie insurance group

Jun 2020 - May 2021 (1 year)

Growth Marketing Associate, VT

ThriveCash

Oct 2019 - May 2020 (8 months)

As a Growth Marketing Associate at VT, I was responsible for developing and implementing innovative marketing strategies aimed at driving customer acquisition and retention. I analyzed market trends and customer data to optimize campaigns, resulting in measurable growth in engagement and conversion rates. Additionally, I collaborated with cross-functional teams to align marketing efforts with overall business objectives. I utilized Microsoft 365 to create professional documents and presentations, enhancing communication and ensuring that all stakeholders were informed and engaged throughout the marketing process.

WileyPlus Student Partner

Wiley

Aug 2019 - May 2022 (2 years 10 months)

- Organized and led in-class presentations to introduce WileyPLUS registration, purchase options, and navigation. - Served as a peer resource and product expert on campus, providing timely individualized mentorship throughout the semester. - Increased customer satisfaction by saving instructor time and inspiring student success through best practice sharing. - Strategized with the Wiley team and key faculty to maximize impact on campus. - Utilized Microsoft 365 tools to enhance presentation quality and streamline communication with students and faculty. - Performed data entry as part of my daily duties, ensuring accurate tracking of student engagement and feedback, which contributed to improved service delivery and support.

A

Student Ambassador

ArabAmerican Business Professional Association Washington DC

Aug 2019 - May 2022 (2 years 10 months)

Michelle Akl

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