Michal Ludwinek

Lead Retail Site Support

British Petroleum

Apr 2025 - Current (1 year 5 months)

• Project Participation: Involved in the implementation of automation projects. • Team Training and Support: Provided training and support to team members, enhancing their operational capabilities. • Financial Operations: Managed bank statement reconciliation and processing. • Invoicing: Prepared and issued invoices. • Partner Settlements: Conducted monthly and quarterly settlements for partners, including charge management and invoicing. • Account Reconciliation: Verified and confirmed customer account balances. • Partner Communication: Maintained ongoing communication with partners to address delivery discrepancies and settlement inquiries.

Retail Site Support AR Specialist

British Petroleum

Feb 2023 - Apr 2025 (2 years 3 months)

• Financial Operations: Managed bank statement reconciliation and processing. • Invoicing: Prepared and issued invoices. • Partner Settlements: Conducted monthly and quarterly settlements for partners, including charge management and invoicing. • Account Reconciliation: Verified and confirmed customer account balances. • Partner Communication: Maintained ongoing communication with partners to address delivery discrepancies and settlement inquiries.

G

Office manager

Garett Electronics

Feb 2021 - Apr 2022 (1 year 3 months)

• Departmental Leadership: Oversaw and strategically planned departmental operations. • Project Implementation: Successfully executed new solutions and projects, including the development of a B2B trading platform and an EDI platform. • ERP System Management: Maintained accurate document accounting within the ERP system. • Document Management: Managed correspondence and ensured the efficient flow of documentation. • Team Training and Support: Provided training and support to team members, enhancing their operational capabilities. • Invoicing: Prepared and issued invoices.

G

Office Worker

Garett Electronics

Apr 2019 - Jan 2021 (1 year 10 months)

• Order Fulfillment: Managed both individual and wholesale order fulfillment processes. • E-commerce Management: Established and maintained an online store utilizing the Shoper platform, including index setup and operational oversight. • Product Data Management: Implemented and maintained product indexes within client systems. • Order and Platform Administration: Administered orders and managed the Amazon platform. • Administrative Oversight: Oversaw correspondence management and ensured the accurate flow of documentation.

P

Office Worker

PW Adam Salwa

Aug 2017 - Feb 2018 (7 months)

• Driver Time Management: Oversaw driver work hours, specifically for Category C + E licenses. • Financial Administration: Conducted monthly financial settlements and managed driver work time records. • Documentation Control: Managed all correspondence and ensured proper handling of documentation. • Invoicing: Prepared and issued invoices.

Customer Contact Representative

Medicover

Sep 2014 - Apr 2017 (2 years 8 months)

• Patient Service: Provided dedicated support via hotline, addressing inquiries and concerns. • Relationship Management: Cultivated and maintained positive patient relationships. • Appointment Scheduling: Managed and coordinated patient appointment bookings.

F

Shop assistant

FHU Active

Aug 2012 - Apr 2013 (9 months)

• Customer service in the sports goods store

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