Michael Ruel Tejano Business Development Representative

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Business Development Representative

Carmody International

Sep 2024 - Sep 2025 (1 year 1 month)

As a Business Development Representative, I was responsible for driving new business opportunities and fostering client relationships to support company growth. My role involved a blend of sales development, lead management, and customer service, ensuring a seamless client journey from initial contact to successful partnership. I utilized various CRM systems, including HubSpot and GoHighLevel (GHL), for efficient client relationship management and data analysis. • Managed inbound sales processes, focusing on nurturing leads and converting them into valuable clients. • Implemented effective appointment management and scheduling strategies to optimize sales pipelines. • Leveraged data analysis and spreadsheet skills to track progress, identi

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Project Manager/Business Development Representative

Carmody International

Jan 2024 - Jan 2025 (1 year 1 month)

As a Project Manager/Business Development Representative, I managed end-to-end project lifecycles, ensuring successful delivery within scope, budget, and timeline. My responsibilities included strategic business development initiatives, leveraging expertise in e-commerce platforms such as Shopify, and driving outbound sales efforts. I meticulously oversaw order management, conducted in-depth inventory analysis, and optimized logistics operations, supply management, and inventory management processes. This included managing fulfillment via Amazon FBA, ensuring efficient supply chain management and logistics planning. I utilized advanced data analysis skills with tools like Google Sheets and Microsoft Excel to inform decisions and enhance cus

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Logistics Operation Officer

Imperial Logistics Services

Jan 2021 - Jan 2024 (3 years 1 month)

As a Logistics Operation Officer, I was responsible for overseeing and optimizing the end-to-end logistics operations within an e-commerce environment. My role involved managing the entire supply chain, from procurement and inventory control to order fulfillment and delivery. • Managed all aspects of supply chain operations, ensuring efficient flow of goods and materials. • Implemented and maintained robust inventory management systems, including detailed inventory analysis to minimize stockouts and overstocking. • Drove e-commerce operations through effective order management and utilizing platforms like Shopify and Fulfillment by Amazon (Amazon FBA). • Leveraged expertise in logistics management and logistics planning to streamline opera

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Sales Development Representative

Solutions Keeping Agency

Jan 2019 - Jan 2021 (2 years 1 month)

As a Sales Development Representative, I focused on generating and nurturing sales leads, managing customer relationships through CRM systems, and driving e-commerce sales. My responsibilities included analyzing inventory levels and optimizing logistics operations to ensure efficient supply chain management. I utilized Google Sheets and Microsoft Excel for data analysis, supporting inventory management and logistics planning. • Provided comprehensive consumer order support, ensuring a seamless customer experience from initial inquiry through to order fulfillment. • Leveraged project management principles to oversee lead generation initiatives, ensuring timely execution and alignment with sales objectives, thereby enhancing the overall effic

Customer Care Representative

Convergys

Jan 2018 - Jan 2019 (1 year 1 month)

As a Customer Care Representative, I was responsible for ensuring exceptional customer experiences across all touchpoints, leveraging a comprehensive understanding of e-commerce operations. This involved meticulous data entry, efficient order management, and keen inventory analysis to optimize stock levels and fulfillment processes. I gained hands-on experience with Shopify and e-commerce platforms, managing the entire customer journey from initial inquiry to post-purchase support. My role extended to overseeing logistics management, including logistics operations, supply management, and inventory management, with a focus on efficient fulfillment through channels like Fulfillment by Amazon (Amazon FBA). Proficient in Google Sheets and Micro

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Consumer Care Representative

Ibex Global

Jan 2017 - Jan 2018 (1 year 1 month)

As a Consumer Care Representative, I was responsible for ensuring exceptional customer service and seamless e-commerce operations. My duties included accurate data entry, leveraging computer literacy across various platforms like Shopify and Amazon FBA, and managing customer orders efficiently. I also conducted inventory analysis and management to optimize stock levels and ensure timely fulfillment. • Utilized strong data entry and computer literacy skills to manage customer inquiries and transactions across e-commerce platforms, including Shopify and Fulfillment by Amazon (FBA). • Provided expert customer service, resolving issues and ensuring customer satisfaction throughout the order lifecycle. • Oversaw order management and meticulousl

Virtual Assistant

FreeUp

Jan 2011 - Jan 2015 (4 years 1 month)

As a Virtual Assistant, I provided comprehensive support across various business functions to ensure seamless operations and client satisfaction. My responsibilities included efficient data entry, meticulous email management, and proactive scheduling to optimize workflow. I also delivered excellent customer service, leveraging my experience in e-commerce environments, including Shopify, to manage orders and analyze inventory. My expertise extended to logistics management and supply chain operations, ensuring efficient fulfillment through various channels like Fulfillment by Amazon (Amazon FBA). I utilized tools such as Google Sheets and Microsoft Excel for detailed data analysis, supporting effective logistics planning and inventory managem

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Product Specialist

USAutoparts

Jan 2010 - Jan 2011 (1 year 1 month)

As a Product Specialist, I was responsible for driving product success through comprehensive market analysis, effective sales strategies, and meticulous order and inventory management. I leveraged Shopify and HubSpot/Pipedrive/Salesforce to manage customer relationships and sales pipelines, focusing on outbound sales and customer success. My role encompassed detailed inventory analysis, logistics management, and supply chain operations to ensure efficient order fulfillment and smooth logistics planning. I utilized Google Sheets and Microsoft Excel for robust data analysis, contributing to informed decision-making in supply management and overall logistics. I applied my understanding of Software as a Service (SaaS) and technology sales, coup

Inbound Sales Representative

Telus International

Jan 2008 - Jan 2010 (2 years 1 month)

As an Inbound Sales Representative, I excelled in generating high-quality leads and closing sales through effective customer service and inbound sales strategies. I utilized Google Sheets and Microsoft Excel for efficient tracking and management of sales activities. Additionally, I provided Amazon FBA support by managing and analyzing inventory levels to ensure timely fulfillment and optimal stock availability, thereby contributing to a seamless customer experience and maintaining efficient supply chain operations. My role also involved serving as a Subject Matter Expert in the technology sales domain, with a particular focus on Software as a Service (SaaS) solutions. This expertise allowed me to effectively leverage CRM tools such as Piped

Michael Ruel Tejano

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