Michael Recto

Michael Recto

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ERP Support Consultant | Microsoft Dynamics 365 Business Central & AX Specialist
General Trias, Calabarzon, Philippines

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Full-time jobs
Starting at USD1.2k/month

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Résumé


Jobs verified_user 34% verified
  • FUJIFILM Microchannel
    Support Consultant – Microsoft Dynamics Business Central
    FUJIFILM Microchannel
    May 2022 - Jul 2026 (4 years 3 months)
    • Delivered functional support for Microsoft Dynamics Business Central supply chain and inventory modules for retail clients across Australia.
    • Maintained and optimized retail platforms including Dynamics RMS, LSOne, and LS Central, sustaining maximum uptime for critical, revenue-generating store operations.
    • Configured client-specific reporting pipelines, executed data migrations, and deployed regular patch updates, reducing recurring operational bottlenecks.
    • Diagnosed complex hardware and software integration issues, including offline sync errors, and established standardized resolution protocols that cut recurring incident volume.
  • Hitachi Solutions
    Functional & Support Consultant – Microsoft Dynamics AX 2012 verified_user Verified experience
    Hitachi Solutions
    Oct 2014 - May 2022 (7 years 8 months)
    • Led end-to-end ERP migrations and post-go-live support for Microsoft Dynamics AX 2012 across finance, supply chain, and retail modules for enterprise clients.
    • Supported high-profile accounts including Starbucks Malaysia, Duty Free Philippines, Rockwell, D.M. Consunji Inc., Goldilocks, and Shakey's.
    • Authored and validated Functional Design Documents (FDDs), aligning technical deliverables with business requirements across concurrent projects.
    • Performed root-cause analysis on daily POS and ERP discrepancies, accelerating resolution times and reducing overall support ticket volume.
    • Developed user manuals and production test scripts, and delivered hands-on training to 200+ end users across multiple regional sites.
  • O
    MIS Officer
    OMF Literature Inc.
    Jul 1997 - Oct 2014 (17 years 4 months)
    • Directed IT infrastructure upgrades and software deployments across 10+ nationwide retail locations.
    • Managed vendor relationships and led cross-functional teams to modernize core commercial systems.
    • Led two large-scale ERP migrations and the deployment of Microsoft Dynamics RMS to standardize sales and inventory operations company-wide.
    • Directed a full LAN rehabilitation project, configured network hardware, and enforced data security and disaster recovery protocols.
Education verified_user 0% verified
  • P
    Bachelor of Science in Computer Secretarial Administration
    Philippine Christian University, Manila
    Jan 1994