Michael Oyugi

Michael Oyugi

About

Detail

Customer Support Specialist at SkilledUp Life
Nairobi County, Kenya

Contact Michael regarding: 
Flexible work
Starting at USD4/hour
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Timeline


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Résumé


Jobs verified_user 0% verified
  • SkilledUp Life
    Customer Support Specialist
    SkilledUp Life
    Jul 2024 - Current (2 years 2 months)
    • Streamlined customer service processes, resulting in a 30% reduction in average response time to customer inquiries. • Developed and implemented customer retention strategies that resulted in a 25% increase in customer retention rate over one year. • Introduced chat support functionality, which led to a 40% increase in customer engagement and a 50% reduction in resolution time for chat inquiries. • Successfully managed a high volume of 200+ customer inquiries daily, ensuring that each customer received timely and satisfactory resolution. • Implemented a customer feedback system that increased customer feedback submissions by 50%, leading to actionable insights for improving customer service.
  • P
    Executive Assistant to Chief Executive Officer
    Pahil Innovators
    Jul 2024 - Nov 2024 (5 months)
    Increased the CEO’s productivity by 70% through efficient email inbox and calendar management, minimizing scheduling conflicts and missed appointments. ● Achieved 100% accuracy in professional communication by drafting error-free notes, summaries, and other written materials on behalf of the CEO, enhancing the CEO’s reputation for reliability and clarity. ● Successfully coordinated and managed 10+ special projects aligned with organizational goals, ensuring their completion on time and within budget, directly supporting the CEO’s strategic decision-making process.
  • European Business Institute of Luxembourg
    Student ambasador
    European Business Institute of Luxembourg
    Mar 2023 - Jun 2024 (1 year 4 months)
  • L
    Executive Administrative Assistant
    Loggworks
    Oct 2021 - May 2024 (2 years 8 months)
  • K
    Administrative Assistant
    Kilimall Affordable Online Shopping
    Oct 2017 - Sep 2021 (4 years)
  • C
    Rapid Response Officer/ Office Admin
    Center for Justice Governance and Environmental Action
    Apr 2015 - Sep 2015 (6 months)
  • N
    Intern
    National Coalition of Human Rights DefenderKenya
    Jan 2015 - Jun 2016 (1 year 6 months)
Education verified_user 0% verified
  • European Business Institute of Luxembourg
    Certificate in customer relations management, Customer Service Management
    European Business Institute of Luxembourg
    Sep 2022 - Mar 2023 (7 months)
  • Kenyatta University
    Bachelor's degree in Library and Information Science, Library and Information Science
    Kenyatta University
    Sep 2015 - Dec 2019 (4 years 4 months)