Michael Mc Lardy

Michael Mc Lardy

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Vodacom Business Africa
Pretoria, Gauteng, South Africa

Contact Michael regarding: 

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Full-time jobs
Starting at USD4.5K/month
Flexible work
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Résumé


Jobs verified_user 0% verified
  • t
    Problem Management: Problem Management Specialist - Vodacom Business Africa/Vodafone Group Services
    three6five
    Oct 2019 - Oct 2023 (4 years 1 month)
    Identify and find solutions for problem areas in the Vodacom Business CSOC. Work with customer liasons to find solutions and create a knowledge base of issues that may re-occur on the network or customer infrastructure. Work Closely with key stakeholders in EAS, NMG and Mobile Operations.
  • t
    VodaCom Business Africa - Client Service Operations Center Escalations Management: Shift Supervisor
    three6five
    Jan 2017 - Oct 2023 (6 years 10 months)
    VodaCom South Africa has engaged individuals to enhance the level of service that is maintained by its Customer Service Operations Center at VodaCom Business - South Africa, in Midrand offices Johannesburg. As a part of this engagement, I have been onboarded by three6five Network Technologies to assist in Escalation Management on a Shift Supervisory Level. As a corporate, Vodacom is offering a 24/7 call center to its Enterprise and Service Managed customers, who have engaged on a Global Services framework. Some of the tasks that is performed on this level of Operations include: Escalating Tickets on to vendors and key stakeholders in Vodafone Africa (Nigeria, DRC, Tanzania, Ivory Coast and many more Vodafone Operations). My Responsibilit
  • P
    Contractor - Senior IT Consultant - Deutche Bank
    Paracon
    Jan 2016 - Mar 2016 (3 months)
    I have been responsible to do mini-projects and implementations at Deutsche Bank account for Paracon SA (PTY) LTD having previously worked for them in a specialist position. Responsibilities included advising and assisting the Assistant Vice President - Services Manager in his daily tasks and maintaining trade operations on the stock and securities trade floor of the bank. I have also been responsible for implementing Reuters and Bloomberg software and terminals as well as doing migrations to a cloud based environment for users. I have also been responsible to attend to the Executive office’s IT requirements as well as ensuring the integrity of the Video Conferencing infrastructure and making sure of the operations of the infrastructure.
  • F
    Senior IT Engineer
    Forbtech Pty Ltd
    Jul 2015 - Jan 2016 (7 months)
    As senior IT I was responsible to help clients set the right goals from the outset and then pre-plan, ramp up and adapt, as necessary, to meet their time-to-market deadlines and budgetary requirements for IT projects and new installations of equipment. My uncompromising devotion to vigorous, world-class processes and standards ensured that the solutions developed, minimized the time to value for clients investments. Through this, I was able to introduce predictability, standardisation and governance into client’s processes, giving them the confidence to not just run their business, but to transform it.
  • C
    Information Tech Manager
    CKR IT CONSULTING
    Mar 2014 - Mar 2015 (1 year 1 month)
    Managing IT for CKR in the Middle East for the parent company and its subsidiaries CKR IT Consulting Studio Lumen Lighting Design and Consultancy CKR Consulting Engineers When joining CKR there was no IT department or systems in place to take care of IT on a day to day basis. The IT infrastructure was outdated and most of the equipment end of life. There was a great need to implement and update the ICT Systems of the company as they had many "Single point of failure" scenarios. In order not to cripple the operations of the company a budget was approved to bring the company's infrastructure up to date in the course of 12 months, which included the following: Procurement, Installation and configuration of: HP 2920 Switches HP Gen8 DL380
  • Bytes Technology Group
    Bytes Technology Group Emirates LLC
    Bytes Technology Group
    Feb 2012 - Jan 2014 (2 years)
    Infrastructure Consultant - Advanced Technology Services Responsible for the integration and implementation of Data Storage Systems in corporate environments of clients, to attend meetings with clients and advise on Infrastructure planning and Implementation for Data Centres, Disaster Recovery Site Setups, Corporate IT Infrastructure, Backup Systems and Systems Integration and to make recommendations and take decisions on the IT Infrastructure internally in the operations of the Bytes Emirates offices. I have the following Skills: Windows Server 2003/2008 experience as well as Microsoft Exchange with LDAP I have also done a MCSE Course in South Africa 2008 and am proficient in Managing Active directory. Desktop Migration Windows & UNI
  • A
    Advanced Technology Engineer
    ACADEMI A Constellis Company
    Feb 2012 - Mar 2015 (3 years 2 months)
    Consulting on Weapons systems design and Avionics on a freelance basis for middle east operations, incorporating data storage systems, Data identification and AI, as well as new SOTA technology.
  • B
    Consulting IT Manager for Group 5 International LLC - Bytes Technology Group Emirates LLC
    Bytes Technology Group Emirates LLC
    Jan 2012 - Feb 2013 (1 year 2 months)
    Consulting as IT Manager for Group 5 International for their Middle East operations in United Arab Emirates, Oman and Qatar with potentially new operations in Saudi Arabia, Bahrain and Kuwait, also doubling as On site Integration and Systems Engineer. I have been responsible to manage: JDE Systems, MPLS Networks, Cisco VPN's, QoS, Backup systems from Symantec with Periodical Tape Backup, PRI to PSTN Connections,ADSL and vDSL to DSLAM Connections, Vendor Management, Global Account Management for GSM, APN and BlackBerry Services as Well as Systems Design and Implementation (Project Management) for Various Sites in all GCC Countries for all Group 5 Operations. I am also responsible for the scale down and close out of the Group 5 Internati
  • T
    Salesperson
    Transfire
    Sep 2010 - Dec 2010 (4 months)
    Working as a Technician and sales person. Responsible for doing assessments on customer sites and giving quotations as well as sound fire prevention advise.
  • I
    IT Administrator
    IT Doctor
    Nov 2009 - Sep 2010 (11 months)
    Looked after the IT infrastructure pertaining to LIN (Limpopo Independant Newspapers) as a consultant with direct interist. Act as a partner in a Joint Venture company explicitly for the benefit of the newspapers.
  • Dimension Data
    Support Engineer
    Dimension Data
    Feb 2009 - Jan 2010 (1 year)
    Was part of a 5 Person task team to initiate desktop migration, primarily on the BidVest/BidTravel account to integrate the systems of Rennies, World Travel, Connex Travel, Carlson Wagonlit Travel, HRG, Jet Travel and Harvey World Travel, to be ultimately hosted on a Virtual Environment based on a Internationally accessible cloud hosted by one of Dimension Data's advanced Data Centers and to become known as BidVest Africa's BidTravel Services. Dimension Data also has a Middle East office, and I used this opportunity to transition into the middle east job market
  • L
    IT Engineer
    Limpo Computers
    Mar 2008 - Nov 2008 (9 months)
    Look after clients systems in off site locations, of which includes financial micro lending organisations, NGO's (eg. Agincourt), Agricultural Organisations (SAAGA) as well as regional educational boards and schools IT Infrastructure.
  • Z
    Zip Computers
    Zip Computers
    Jan 2006 - May 2006 (5 months)
    Desktop Technician, Sales Clerk.
Education verified_user 0% verified
  • A
    Technical Engineering, Industrial Electronics Technology/Technician
    ACTS Ambassadors
    Jan 2005 - Dec 2005 (1 year)
  • H
    National Senior Certificate in Business Studies, Computers, Information technology
    Harrismith FET Technical College
    Jan 2003 - Dec 2004 (2 years)
    Top of Class , Best Performer in a field of Study
  • H
    Secondary School, Elementary Education and Teaching
    Harrismith High School
    Jan 2000 - Dec 2002 (3 years)
Projects verified_user 0% verified
  • N
    NetApp Bungalore - Data Center and ICT/AV Project
    Mar 2014 - Mar 2015 (1 year 1 month)
    I have been the lead consultant for the concept and detail design for the new Bengaluru facility which will provide NetApp with a centre of excellence where they can accelerate product innovation. To enable increasingly multidisciplinary and collaborative work, this new facility will bring all its teams under one roof. In 2013, NetApp was named #3 on the "World's Best Multinational Workplaces" list for the third consecutive year and also received recognition within India as a great place to work. CKR’s Scope: Complete AV and related Specialist Lighting services satisfying the customer to award a further ICT Network project to the scope Area: 500,000 Square Feet Client: NETAPP Main Contractor: Spacematrix
  • &
    &Beyond Africa
    Sep 2011 - Oct 2011 (2 months)
    Team Member of the Support Group at &Beyond Africa. Maintenance of Wireless Systems and Initial Testing of WYSE Equipment. Also introduced client to Windows XP Fundamentals for Legacy PC's (WinFLP) and Windows 7 Fundamentals.