Michael Leuchtmann
About
Detail
Nevada, United States
Résumé
Jobs
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Specialty/High Priority CSRBeyond FinanceAug 2023 - Apr 2025 (1 year 9 months)• Handled sensitive client accounts involving legal threats and high-stakes settlements • Contributed over $750K in additional debt resolution funds • Specialized in unaffordable offer negotiations- PCustomer Experience LeadPODS Enterprises ConcentrixMay 2019 - Nov 2022 (3 years 7 months)• Led and coached agents on quality, performance, and de-escalation techniques • Managed escalated calls and scheduling disputes • Approved system repair ticket submissions and supported new agent development
- Customer Support RepresentativeGreatCallNov 2016 - Sep 2017 (11 months)
- GCustomer Service RepresentativeGBS EnterprisesNov 2016 - Sep 2017 (11 months)• Processed warranty claims for furniture repairs • Delivered empathetic support for out-of-coverage damage cases • Supported mobile and safety device users (e.g., JitterBug, LivelyAlert) • Offered account-enhancing features like device insurance
- GMember Resource RepGreater Nevada Credit UnionJul 2015 - Sep 2016 (1 year 3 months)• Answered account inquiries and promoted financial services • Identified cross-sell opportunities based on member needs
- IPayroll Support SpecialistIntuit Payroll ServicesOct 2014 - Jun 2015 (9 months)• Provided tier 1 tech support and led issue escalations • Mentored junior staff and ensured quality resolutions
Education
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- ICertified Debt Settlement SpecialistIAPDAAug 2023 - Apr 2025 (1 year 9 months)Debt Settlement and resolution
- AT&T Certified TrainerAT&TMay 2008 - Sep 2010 (2 years 5 months)Certified New Hire Trainer; Skills Development for Tenured Agents
- DHigh School DiplomaDouglas High SchoolJan 1996 - Jun 1999 (3 years 6 months)Customer Service Specialist with over 18 years of call center experience.