Michael king

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Sysyem analysis

Happy Little Rescue

Sep 2022 - Current (3 years 11 months)

• Resolved complex issues related to database performance, security, replication and backup and recovery processes. • Provided support for Windows, Mac OSX, and Linux operating systems. • Provided technical guidance on the development of database architectures as well as the design of new databases. • Planned, coordinated, added implemented security measures to safeguard information in computer files against accidental and unauthorized damage, modification, and disclosure. • Reviewed workflow charts developed by programmer analyst to understand tasks computer performs, such as updating records. • Identified, evaluated, and recommended hardware and software technologies to achieve desired database performance. • Implemented robust sec

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Go

Canyonview Church

Jun 2022 - Current (4 years 2 months)

• Conducted investigations into suspicious activity or incidents involving violations of company policy or criminal acts. • Provided guidance and training to security staff on security policies and procedures. • Developed and managed investigation programs, included collection and preservation of video and notes of surveillance processes and investigative interviews. • Developed, implemented, and monitored effective security operations plans. • Analyzed and evaluated security operations to identify risks and opportunities for improvement through auditing, review and assessment. • Assessed risks to mitigate potential consequences of incidents and develop plan to respond to incidents. • Monitored and maintained scheduled security check

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OPERATIONAL SECURITY

Canyonview Church

Jun 2022 - Current (4 years 2 months)

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COMMITTEE COORDINATOR

Alzheimer's Association

Jun 2022 - Current (4 years 2 months)

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DATABASE ADMINISTRATOR

Happy Little Rescue

Apr 2022 - Current (4 years 4 months)

CANCER DRIVER

American Cancer Society

Mar 2022 - Current (4 years 5 months)

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HEAD COACH

Colorado Special Olympics

Nov 2021 - Current (4 years 9 months)

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System administrator

Product Solution, Inc.

Jun 2020 - Nov 2023 (3 years 6 months)

• Managed budgeting processes for assigned projects and departments. • Motivated employees to reach highest professional potential. • Developed effective communication channels between departments within the organization. • Reviewed and revised sustainability proposals or policies. • Used computer in analysis and solution of business problems, developing integrated production, and inventory control and cost analysis systems. • Assessed existing systems for efficiency, accuracy and compliance with regulations. • Managed servers running Windows Server 2008, 2012, and 2016 operating systems. • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. •

Helm

Family Dollar

Mar 2018 - Oct 2020 (2 years 8 months)

• Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members. • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels. • Utilized data analytics techniques to identify areas for improvement. • Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency. • Organized and guided activities such as sales promotions requiring coordination with other department managers. • Developed strategies for increasing customer loyalty and retention. • Set and implemented strategic goals and initiatives to align company

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Rust

Little Caeser

Nov 2016 - May 2018 (1 year 7 months)

• Developed and implemented processes to streamline service delivery. • Analyzed customer issues and identified root causes to implement solutions. • Assisted customers through email correspondence by responding promptly with accurate information. • Created and monitored installation timelines to facilitate completion of client requirements within project timeframes. • Utilized problem-solving techniques when dealing with difficult customers or challenging situations. • Implemented process improvement initiatives to streamline processes, reduce costs, and improve overall efficiency. • Supervised a team of 10+ Customer Service Coordinators in daily operations and provided coaching to enhance their skills. • Adapted to changing priori

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