Michael Kevin Castro Healthcare Virtual Assistant (Registered Nurse)

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Patient Care Coordinator

EverWell Wound Care

Feb 2026 - Current (8 months)

• Scheduling and Administration: Scheduling, rescheduling, and confirming patient appointments, often using EHR systems.
• Communication Liaison: Serving as the main contact for patients and family members, answering inquiries, and providing information about treatments.
• Patient Coordination: Tracking patient progress, coordinating referrals to specialists, and assisting with discharges and follow-up care.
• Record Management: Maintaining accurate, up-to-date patient records and documenting interactions.
• Support Services: Assisting with insurance verification, payment options, and connecting patients with necessary healthcare resources.

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Medical Virtual Assistant

Las Vegas Surgical Associates

Aug 2025 - Feb 2026 (7 months)

• Performs inbound and outbound calls for customer inquiry.
• Prepares chart for pre-op, intra op and post op care.
• Medication refill
• Prior auth process
• Appointment setting

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Virtual Medical Assistant

Metro Ent

Apr 2025 - Jul 2025 (4 months)

• Live scribing with an ENT Australian doctor.
• Email and calendar management
• Appointment Setting.

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Virtual Medical Frontdesk

Coury & Buehler Physical Therapy

Feb 2025 - Mar 2025 (2 months)

• Virtual on-cam communication with patients as pre-assessment prior the physical therapy session
• Sets appointments for further sessions with the use of an EHR
• Centerpoint of inquiry with health insurance matters.

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Frontdesk Medical Receptionist

Celestial Health Solutions

Jun 2024 - Jan 2025 (8 months)

• Performs both inbound & outbound calls for appointment setting, intake process and other inquiries for their consultation, medication management and therapies.
• Email & Fax management to collaborate with healthcare providers and facilities
• Conducts prior authorization processes as well as the billing part.
• Utilized Dentrix practice management software to act as an appointment setter for an affiliate dental practice, ensuring seamless scheduling and coordination between dental and medical patient needs.

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Nurse Care Manager/Health Adviser

Virtual Staffing SolutionsBack in Action Chiro

Apr 2024 - Jun 2025 (1 year 3 months)

• Incorporates clinical judgement to be able to perform teletriaging processes.
• Provides advices such as basic home remedies and first aid to specific medical conditions

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Staff Nurse/Charge Nurse

Living Hope Hospital

Oct 2021 - Jan 2024 (2 years 4 months)

• Constructs a nursing care plan to admitted patients including carrying out doctor's order

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Staff Nurse/Charge Nurse

Gatchalian Medical Center

Jun 2017 - Sep 2021 (4 years 4 months)

• Constructs a nursing care plan to admitted patients including carrying out doctor's order, preparing and administering medications and assisting to medical diagnostics and procedures.
• Collaborates with a healthcare team to meet the goals set of the nursing care plan for each patient and their medical conditions.
• Acts as a captain of the ship such as supervising newbies or novices newly registered nurses through conducting trainings for standard operating procedures.

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Prior Authorization/Utilization Review Nurse

HCCA Health ConnectionsShearwater Health

Jan 2014 - Jan 2017 (3 years 1 month)

• Performs both inbound & outbound calls for data entry and verification, prior authorization process, utilization review and billing process for US health insurance claims and reimbursements.
• Acts as a personnel of inquiry with worker's compensation benefits & inquiries.
• Follow protocols to every state of the United States of America (Mandated or Non-Mandated).
• Process appeals for denied claims and communicates to healthcare provider, facilities and adjuster throughout the whole process.

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Public Health Nurse

Local Government Unit-Ormoc City, Leyte

Jan 2011 - Jan 2013 (2 years 1 month)

• Provides essential healthcare services to the community, families and primary healthcare provision to pregnant women and their children through free and accessible programs of the government such as handling and assisting in normal spontaneous vaginal deliveries and essential newborn care.

Michael Kevin Castro

About

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Timeline

Résumé

Michael Kevin Castro

About

Detail

Behavioral traits